Webster Bank reviews

When I first started with Webster the focus was on their customers, through the years they lost sight of customer service and their entire focus became sales, sales, sales. Employees are now fired if they don't meet their sales goals which are usually unattainable to begin with.

The job is basically a telemarketer with teller transactions thrown in. There are monthly goals so it pits each employee against each other. You have to make 10 calls a day usually to the same people you called the week before to sell bank products as well as trying to sell products to each customer in front of you. The branch I was in was a clique & I was an outsider the entire 2 plus years I was there. Everyone had been with the company for years and knew the customers so There was no way I could make my numbers. You can’t move to another position if your sales numbers aren’t good. I couldn’t wait to get out of there