Western Union reviews

3.5

59% would recommend to a friend

(2,938 total reviews)
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Devin McGranahan

54% approve of CEO

52% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,938 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
May 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Great colleagues, ability to gain experience in a variety of areas

Cons

Promotion is impossible if you actually do your work, make it look like you can do anything and you'll get promoted.

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Western Union Response
5y
Thank you for being part of our journey for 8+ years! We love all the pros you mentioned, such as our culture and career opportunities. However, we're sorry to hear your feedback regarding career growth. We want employees to have the opportunity to grow their career with us, and so we do our best to provide promotions fairly based on knowledge, skills, and contributions. We take to heart all of the feedback we receive from both current and former employees, and we will share reviews like yours with the appropriate teams.
1.0
Mar 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Compelling mission, decent Salary, annual bonus, stock incentive, training and certification opportunities, LinkedIn Learning, Headspace subscription, company phone and paid cell plan

Cons

Job assignment very different from job description, extremely toxic workplace culture, no work-life-balance, autocratic leadership, antiquated tech and tools, vendors competing with each other impeding work, bitter stuck 'SME's' after sweeping layoffs last year, silo’d departments with differing incentives preventing alignment, hypocritical corporate values, lack of empathy/felt like no one cared about me, no strategy for managing working with so many global time zones, insane email volume due to low collaboration culture and lack of tooling (until recently), heavy meeting culture, death by the infamous yellow and black PowerPoint.

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Western Union Response
5y
Thank you for sharing your feedback. We’re pleased to see that you listed many pros like our company purpose, compensation, training, and benefits. We love being a purpose-driven company, and we strive to take care of our employees by providing competitive salaries, a variety of benefits, and learning opportunities. However, we’re sorry to hear about the cons you experienced. We do our best to foster a collaborative and inclusive work environment where employees can have fulfilling careers and experience work-life balance. As we continue to transform as an organization, we appreciate all the feedback we receive from current and former employees. We will share your review with the appropriate teams to help influence positive change.
3.0
Jan 18, 2021

WU can do better

Recommend
CEO approval
Business Outlook

Pros

Good Manager, Nice office, Nice People

Cons

Poor Leadership and path on the direction for the future

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Western Union Response
5y
Thank you for 3+ years of hard work at Western Union! We're thrilled that you listed management and office location as pros. We want all our employees to be fulfilled and supported with the work they do for the company. However, we're disappointed to see your feedback on leadership as we understand the impact that leadership can have on all our employees. As we continue to transform as an organization, reviews like yours are critical to helping influence positive change. We appreciate the time you took to leave a review and we will share comments like yours with the appropriate teams.
Viewing 232 - 234 of 2,938 Reviews

Glassdoor has 3,800 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.