Western Union reviews

3.5

59% would recommend to a friend

(2,938 total reviews)
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Devin McGranahan

54% approve of CEO

52% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,938 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Jun 12, 2020
Recommend
CEO approval
Business Outlook

Pros

This company is full of many great people who want to do quality work. They offer a solid benefit package (PTO, Medical, 401k). Good work/life integration.

Cons

Disorganized at the highest levels. Worked at the company for 5 years. There was at least one corporate reorg. and focus change per year -could count on at least one lay-off wave every year. Despite touting collaboration, the organization continues to have a very siloed approach to working. Political territory wars and stonewalling make effective collaboration nearly impossible. This is a global company - as such, communications need to be suited for consumption by many different cultures. As a result communications come across as sterile and lacking any kind of meaningful connection for fear of offending someone. Limited career advancement or mobility.

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Western Union Response
6y
Thank you so much for leaving a review. We love all the pros that you mentioned! We’re lucky to have such passionate people around the world who are helping us move money for better. Our people do so much for the company, and so we also strive to provide benefits like paid time off and medical insurance as our way of thanking them for all the work they do and so they can achieve work-life balance. We’re disappointed to hear about your experience regarding reorganization and career growth. We are in the middle of a very transformative time, changing the way we work to deliver a better customer experience and drive growth for the company while striving to provide opportunities based on knowledge, skills, and abilities. We appreciate all feedback from current and former employees, and we’ll share your review with the appropriate teams as we continue to drive positive change in the organization.
5.0
Feb 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Multicultural environment at the Global level

Cons

I don’t want to answer this question

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Western Union Response
6y
We're glad that you love our global and multi-cultural environment, and we thank you for 5+ years of service. We appreciate you taking the time to write a review, and we're glad to have you on our team!
3.0
Dec 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Great work environment, perks and benefits

Cons

Very low options for professional advancement, multiple reorganization changes that holds and delay plans and quotas attainments, poor leadership, too much concentration in digital channels as the bulk of the business

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Western Union Response
6y
Thank you for leaving a review. We are glad to hear that you enjoyed the company culture and benefits while you were with Western Union for 8 years! We are disappointed to hear that you didn't feel that you had the opportunity for career growth. We strive to nurture a culture in which all employees receive the utmost support and guidance from their managers so that they are able to grow within their roles. Moving forward, we will definitely share your feedback with the appropriate teams.
Viewing 238 - 240 of 2,938 Reviews

Glassdoor has 3,800 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.