Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,185 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 287 reviews)); "great benefits and stock options (RSU's)" ((in 195 reviews)); "Most people are great and collaborative." ((in 134 reviews)); "Work life balance is good" ((in 86 reviews)); "Pay is good and competitive; generous with promotions." ((in 81 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 47 reviews)); ""There is no 401k match"" ((in 21 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); "They have redacted the best benefit that most people took this job for which is MTO(unlimited time off)+ sick days." ((in 13 reviews)); "Career growth" ((in 8 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , Alpharetta , California , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,989 total reviews)

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Jun 27, 2023

Used to be great, declining fast, hope they right the ship

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Leadership/CEO seems to genuinely care and want to constantly improve. Remote and hybrid work style is wonderful. Great healthcare benefits. Book reimbursement. Compensation is good but stagnant. Some very cool tech to learn and play with. Work/life balance is good.

Cons

Equity issues exacerbated by zero salary transparency, zero pay scale transparency, inaccurate job descriptions, workloads being increased after recent layoffs with no audit and correction of job roles, no paths for promotion, no annual cost of living adjustments, no HR support without going through your manager (so good luck if your manager is what you need HR support about), and no truly anonymous surveys. Leadership is very out of touch right now with what their employees want from a workplace and the internal communication has become tone-deaf. DEI has been drastically cut back the past year.

2.0

Apr 7, 2023

Used to be a great place to work

Account executive

Recommend

CEO approval

Business Outlook

Pros

- loved the team we were working with - Eric Yuan was a fun and compassionate leader - Decent benefits

Cons

- New leaders that joined in a year ago really made the place feel toxic - Our segment hadn't hit a single quarter since we had new leadership. This may have something to do with the market or something with the new leadership (maybe just an sad coincidence) - alignment of the books was unfair for most and favorable for few. Several people provided feedback to management, but they always got the cold shoulder. They would always say to control what you can control. Many top performers were selling to out of segment (way out of segment) - right after they did layoffs, they were hiring for the similar positions - the last year was the worst for employee morale - they went from such a great culture to not so great - no transparency in promotions - no specific path to help people get promoted - the new management wanted everyone to go to a 'yes, I will do that' mentality

2.0

Nov 10, 2022

What happened to the Zoom culture of care?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Zoom offers a very competitive benefit package. My colleagues and direct supervisor were amazing people and always willing to help.

Cons

When I started at Zoom, I was welcomed into the “Culture of Care,” but I feel that the company has gotten away from the culture it was founded with. I was excited to hear about growth opportunities, but I quickly realized the culture didn’t allow for that. It then became evident that the company had grown too quickly, and as many tech companies are now dealing with, it had to deploy layoffs. Zoom is now a very layered organization that seems to change direction daily. I found that there were constantly new procedures being put in place, without any consultation with those they would impact the most. I am sorry to say that leadership has lost touch with the company. Final note, the HR representative who led the meeting to let me know I was being let go did not even bother to put her camera on. Evidence enough of what the culture is now.

Viewing 52 - 54 of 1,989 Reviews

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