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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,999 total reviews)
      avatar

      Eric S. Yuan

      76% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      Jan 16, 2026

      If you are not happy they don't want you.

      Senior account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      the Benefits, and the people.

      Cons

      If you are not what they think is a face of Happy, they don't want you there, and fire people after loss, and health issues.

      avatar
      Zoom Communications Response
      5mo
      Thank you for taking the time to share your experience. It’s good to hear you found flexibility and appreciated the healthcare support and your colleagues. Your comments around leadership accountability, clarity, and team dynamics point to deeper structural aspects that can affect morale and performance. These are valuable insights that show the importance of aligning culture with action, particularly in high-pressure environments.
      4.0
      Jun 20, 2025

      Zoom's AI team is getting a lot of cash. Other areas not so much

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Opportunities for personal growth and learning opportunities - Remote work (Depends on team, Bellevue and SFO got RTO'd)

      Cons

      - Culture changed a lot since pandemic. Feels like there's little soul left - Some of the leadership is great, others not so much. - Depending on your manager, there's no chance to get promotion - Frequently working two time zones

      avatar
      Zoom Communications Response
      1y
      It’s great to hear that you’ve found opportunities for growth and appreciate the flexibility of remote work. We understand that changes in company culture and structure can impact day-to-day experiences, and your perspective on leadership and career progression highlights areas that matter deeply to employees. Thank you for taking the time to write this review, and your continued dedication as a Zoomie!
      1.0
      May 16, 2025

      Stay Away

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was good and generally above average.

      Cons

      It was a cool company, but it’s lost its way in the last few years. Instead of capitalizing on the momentum the pandemic brought and establishing strong processes, they continued their “move fast and break things” startup attitude and ended up breaking everything. There were constant layoffs, total lack of empathy across all segments of the business, and a general lack of direction. I would not recommend working here unless they make significant changes to their leadership and business.

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your experience. We're glad to hear you found the compensation competitive, but we also recognize the serious concerns you’ve raised around leadership, direction, and consistency with company values. Your feedback is important and valuable moving forward.
      Viewing 265 - 267 of 1,999 Reviews
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      ReviewsZoom Communications reviews

      Glassdoor has 2,195 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.