iQor reviews

Lies are told from the beginning. The goals change from month to month, call volume decreases which makes it extremely difficult to meet your goals and you are blamed for it. Supervisors are very unprofessional and no matter how well you improve, there is something else you are doing wrong. The performance based pay is a JOKE because only 10 percent will actually do well and they show this diagram to you, but word it so it sounds like everyone can be in that top 10 percent. Bonuses are pennies on the dollar, but made to seem like several hundreds of dollars. When more than the expected amount of people bonus, then supervisors are fired because they are considered cheating the system and the goals are raised so no one in the entire center meets goal for two months straight. Very few supervisors are honest and ethical. THis company relies on high turnover. It is actually more profitable for them to fire people every three months than to keep them.

On the other hand, once your "small, family oriented" company is bought and absorbed into the iQor world, you realize that all of that flashy talk was just that.... talk. When employees are given 5 days (one of which is a holiday) to learn about, understand and choose benefits, you start to get a glimpse of the discrepancies in what you were told. Once you do truly understand the layout of your benefits, you realize that all of those years you have worked so hard have just gone down the drain.... You see that your purse is empty and your payroll deductions just went from decent to disgusting. Meetings are held, with no real representation from anyone affiliated with the "old iQor" and suddenly the questions you have, that needed to be answered yesterday, are not being answered within 60 minutes, let alone 60 seconds.