lose 20+ employees every month , 36+ new hires every 6 weeks. Cannot keep employees. No job security. Too keep from paying metric bonus will raise requirements at last minute. required to follow a script , you must ask cust to upgrade to protection plan premier free for 30 days no cost no claim period and additional 12.99 after that if you dont you get an alert if you get 3 alerts you are told ATT makes money by this and if agent not upgrading cust they are not making ATT money and they will loose job. Basically you are hired to make customers upgrade ther protection plan not for troubleshooting or resolving problems.