Does iQor pay their employees well?

According to anonymously submitted Glassdoor reviews, iQor employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at iQor. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at iQor?

52% of iQor employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iQor 2.8 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at iQor?

Customer Service Representative (680) , Customer Service Representative (CSR) (265) , Agent (108) , Call Center Agent (101) , Customer Service Agent (91) , Senior Agent (78) , Operations Supervisor (48) , Call Center Representative (47) , Supervisor (40) , Junior Agent (34) , Collections Specialist (31) , Customer Service (29) , Collections Representative (24) , Specialist (23) , Customer Service (CSR) (22)

What are the pros of working at iQor according to real employee reviews?

"good pay and worth the hassle if you’re built for upselling & taking calls all day" ((in 142 reviews)); "Great people to work with I enjoyed coming into work it became more to some of us." ((in 109 reviews)); "Good benefits and gain experience" ((in 93 reviews)); "Work from home is good i guess." ((in 69 reviews)); "workers and good training" ((in 65 reviews))

What are the cons of working at iQor according to real employee reviews?

"Poor management And people will hate on you for no reason" ((in 211 reviews)); "Salary is low and there is no such a thing like overtime" ((in 115 reviews)); "They don't try to help the agents when they need help they will always say they are busy and ask another supervisor" ((in 48 reviews)); "The managers at this company are terrible." ((in 41 reviews)); "Blatant Favoritism" ((in 33 reviews))

What are employees saying about iQor layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iQor layoffs and their outlook for job security at iQor in 2026.

What are the top reviewed iQor locations?

Charlotte , Houston , Miramar , North Charleston , Tempe , Richardson , Bethlehem , Charleston , Plano , Tucson , Meridian , Pompano Beach , Plymouth , New Albany , Crestview , Tupelo , Memphis , Saint Petersburg , Columbus , Ada , Dallas , Phoenix , Allentown , Pueblo , Depew , Klamath Falls , Fort Lauderdale , New York , Altoona , Tampa

iQor reviews

3.2

52% would recommend to a friend

(3,174 total reviews)

Chris Crowley

61% approve of CEO

49% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.2

Career opportunities

3.0

Culture & values

3.0

Compensation and benefits

2.8

Work/Life balance

2.8

Senior management

iQor has an employee rating of 3.2 out of 5 stars, based on 3,174 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iQor employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Mar 31, 2025

Iqor does not work with people with disabilities

Phone representative

Recommend

CEO approval

Business Outlook

Pros

Full time schedule, offers overtime

Cons

I worked at iqor in Tempe the year of 2013 I was fired based on my performance level. I was also bullied by my manager at the time I don’t remember her name. I remember I worked for one of the cell phone carries that collect payment from customers paying their phone bill. The thing I witnessed when I worked here I wish I would have spoken up and said something back than and got my manager in trouble for bullying. She pointed out the things I did wrong on the job to another coworker of mines who sat right next to her desk that’s unprofessional. I really hope she got fired from this place. Instead of laughing at me and making fun of a person who has learning disabilities this company should have tried harder to accommodate people like myself that struggled alittle on the job.

iQor Response

1y

Thank you for taking the time to write to us; we are always growing and learning from constructive criticism. We sincerely apologize for any dissatisfaction you experienced during your time with iQor. iQor’s leadership aims to keep our teams happy and well-supported. Whether it is an escalated call or support via increased training, management should be there to help. We're sorry to hear that wasn't your experience. Please feel free to contact us at youmatter@iqor.com to discuss this anytime. We wish you the best.

2.0

Mar 30, 2025

Chat

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice company for newbies. Can haggle for compensation

Cons

The compensation is not high.

iQor Response

1y

Thank you for your time and feedback. At iQor, our competitive pay is often supplemented by our overtime pay and sales opportunities on many client accounts. We are sorry to hear that this wasn’t your experience. Please reach out to us at youmatter@iqor.com if there’s anything we can do to assist you in your role.

4.0

Mar 30, 2025

Good place to work at

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Has structured processes to work on

Cons

Financially driven in terms of managing its employees

iQor Response

1y

Thank you for writing us a review! We strive to provide a positive work environment with competitive pay that is often supplemented by our overtime pay and incentive opportunities. We wish you all the best for the future!

Viewing 172 - 174 of 3,174 Reviews

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Manager of Operations

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Customer Service and Collections Representative

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iQor

iQor reviews

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Iqor does not work with people with disabilities

Chat

Good place to work at

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