I applied online. The process took 2 weeks. I interviewed at Boots (Nottingham, England) in Aug 2015
Interview
Phone call giving practice responses to customer queries, then a face-to-face interview that was a fairly standard competency-based interview and also involved writing a practice response to a customer email query.
Interview questions [1]
Question 1
Can you give an example of a time you had to work under a lot of pressure?
I applied online. The process took 1 week. I interviewed at Boots (Helensburgh, Scotland) in Apr 2017
Interview
Lengthy questions, but if you prepare, they should be easily answered
Thought I did very well, not only answering the questions asked but with the rapore I built up with the interviewer.
The interview process was only meant to take an hour, i was there for 75 minutes.
There were only 5 applicants that had got to this interview stage, so I was assured I would get a telephone call either way 'in the next couple of days'
Thought it was very unprofessional when I didn't .
Interview questions [3]
Question 1
Describe an incident with a problem customer, how you reacted to them, how you dealt with the problem, and what the outcome was.
I applied online. The process took 1 week. I interviewed at Boots (Canterbury, England) in Jan 2017
Interview
Short and sweet. Answered a few questions, then was taken onto the shop floor to look at an aisle and was asked what I would do if i had a couple of minutes in the aisle, and again if i had longer (around half an hour). Went back to finalise some details and then went home.
Interview questions [1]
Question 1
When have you provided excellent customer service and what was the outcome?