Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"The pay is good and there is opportunity for overtime if you want it." ((in 23 reviews)); "work from home flexible and understanding management is great" ((in 21 reviews)); "Great people to work with" ((in 9 reviews)); "The benefits are good." ((in 9 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 5 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 8 reviews)); "their training then going to actually taking calls was completely different." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.9

Diversity & inclusion

2.9

Work/Life balance

2.5

Culture & values

2.3

Senior management

2.3

Career opportunities

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

176 reviews

1.0

May 29, 2024

Good temp work

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

No pros left. But a great place to work if you have poor work ethic, fake it till you make it mentality, Or you are smart enough because you use to own or run a shop and it failed and had to sell or close.

Cons

Company suspended 401k contribution, changed pto to a six-month waiting period for 5 days each on a 10-day cap with 1-5 year wait, till next increase from 80 hours, Implementing Saturday schedule but job offer was m-f and pto first year at 128 hours. The most backward claims inputting system ever, average claim calls are 30 min to an hour. List goes on from there. Grading claim quality is never correct but you have to agree and sign off on it. This is the most amateur hour antics, I have experienced. I have not scratched the surface of the fake upfront environment, no work life balance. I am soon to leave this company as it is the only option left, as I am intelligent enough not to be micro managed by the inexperienced to the fullest extent. If you still decide to apply request the employee handbook as benefits currently are disparate than the job postings, they are using the bait and switch tactic to try and recruit quality talent.

American Auto Shield Response

2y

Thank you for taking the time to share this experience with us. Details like these are vitally important to us so we know what we can do to make it better next time. If you have any additional suggestions for how we can improve your experience, please don’t hesitate to reach out to us.

3.0

Mar 15, 2023

fair but deceptive

Auto claims adjuster

Recommend

CEO approval

Business Outlook

Pros

great pay and benefits and decent hours. got to work from home.

Cons

incredibly over worked. Much more work assigned than i bargained for. Tons of interruptions. Was told i would get 4-5 new jobs a day, but i got 8-10. When i was working on 40 claims at once, i begged to be taken out of the new claims queue so i could catch up. was told to bring it up again when i got to 60. i left with 72 claims waiting for resolution with no time for any of them. They laid off me and 35 other in a sperate department from mine. that department was constantly offering VTO. But my department was swamped. Several of the guys in my training class quit before graduating from training, saying ' this job was not what i was told it would be" when they went thru recruiting.

American Auto Shield Response

3y

Thank you for taking the time to leave this review. We work hard to ensure our employees are provided a comprehensive benefits packages and competitive pay. We are sorry to hear that we did not meet the mark on your experience expectations. The experiences of our employees and clients is our top priority. We appreciate your feedback and will share it with upper management. Thank you, again, for your review and we wish you well in your future endeavors.

2.0

Jul 22, 2022

Okay company. The job itself sucks.

Claims customer service representative

Recommend

CEO approval

Business Outlook

Pros

I found the company to be very organized. Training was good. Pay was good. Benefits were good.

Cons

Dealing with so many contract holders who were misled and manipulated into contracts by carshield, who take out their disappointment onto csr's. Conflicting information from different parts of the company. Bad call handling procedures.

American Auto Shield Response

3y

Thank you for your feedback and advice to management. We apologize that we not did meet your expectations. We strive to provide a great employee experience and take this feedback seriously. We appreciate your kind words regarding our training, pay, and benefits. We wish you the best of luck in your future endeavors.

Viewing 7 - 9 of 176 Reviews

Jobs at American Auto Shield

CO Onsite; Automotive Warranty Claims Adjuster

MO Onsite; Automotive Warranty Claims Adjuster