Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"The pay is good and there is opportunity for overtime if you want it." ((in 22 reviews)); "They let you work from home which is great" ((in 22 reviews)); "Good people at the entry and mid" ((in 9 reviews)); "The benefits are good." ((in 7 reviews)); "Good coworkers." ((in 3 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 10 reviews)); "The company has been eliminating or drastically downsizing on all non customer facing departments including but not limited to: quality assurance, legal, HR, training, ETC." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

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American Auto Shield

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.9

Diversity & inclusion

2.9

Work/Life balance

2.5

Culture & values

2.3

Senior management

2.3

Career opportunities

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

176 reviews

5.0

Mar 18, 2021

Vibrant growing company!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I've been with the company for almost two years and during that time it's been an environment of change. It's been interesting to watch the company double in size and how they've really focused on employee development. The new employee training was completely overhauled and is some of the best training I've seen in my career. They implemented a quarterly bonus program and all employees are eligible to participate. But mostly, I feel like I can have a career here. They promote from within a lot.

Cons

Sometimes the customers can be harsh. It doesn't seem like we are ever fully staffed although they seem to be hiring like crazy. Finally, there is no community now that we are all remote. It can be difficult to build relationships with other employees outside of your immediate team.

American Auto Shield Response

Thank you for your feedback. You're right, we've completely overhauled the training program and we're glad that you appreciate all of the changes we've made. We're working to improve the sense of community in our virtual environment, some examples include reengaging our Engagement Committee, rolling out a new Well being committee and holding our first wellness challenge.

2.0

Jun 30, 2024

Inability to work with disability

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Working from home was great.

Cons

I was let go from american auto shield because they wouldn't work with me on an unfortunate part of having end stage renal disease and being on dialysis. It causes so much fatigue that I would over sleep my 5am alarm to wake up for a 6am start time. Especially the days following my treatment. I'd be so exhausted and getting home after 8:30pm. I offered to supply them with documentation of my diagnosis and it's categorizing as a disability. For a company that claims to promote good health and acceptance they sure fell short on accommodations for my disability.

American Auto Shield Response

Thank you so much for sharing your thoughts and experiences with us. We truly appreciate your feedback and understand that it takes a lot of courage to speak up and share your honest opinions. We are sorry that our work environment was not a good fit at this time. We wish you the best of luck in your future endeavors.

3.0

Mar 24, 2024

Strange things are afoot at the circle K

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Plenty of work to do, immediate team lead cares for us

Cons

Long term future seems shaky with the elimination of merit increases and the pausing of 401k’s being matched but requesting our job quality and work amount to be increased during peak season, not exactly the best way to increase morale

American Auto Shield Response

Thank you for sharing your feedback. We are sorry to hear about your recent experiences. We take every comment seriously to make internal changes to improve. It is feedback like yours that helps us to improve the employee experience. We appreciate your honesty and are thankful for the time you have taken to leave this review. We would also encourage you to utilize our open door policy and start a dialogue with your team lead, manager, or HR. Thank you, again, for your contributions to our organization.

Viewing 10 - 12 of 176 Reviews

Jobs at American Auto Shield

MO Onsite; Automotive Warranty Claims Adjuster

CO Onsite; Automotive Warranty Claims Adjuster

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Vibrant growing company!

Inability to work with disability

Strange things are afoot at the circle K

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