Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 17 reviews)); "Good benefits" ((in 14 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Experienced employees, loyal to company" ((in 6 reviews)); "Sr. team approachable and open for suggestions." ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 10 reviews)); "Too many managers" ((in 4 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews)); "Improved communication for remote staff" ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(169 total reviews)

Todd Shamash

60% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

169 reviews

1.0

Mar 7, 2018

Terrible place to work

Director

Recommend

CEO approval

Business Outlook

Pros

Generous paid time off. That's all.

Cons

They let people go without considering the impact it will have on those who are left to figure it the members they serve. They still think 60 hours a week is the norm and not the exception. Bottom line it's about lining the pockets at the top and working the bottom to death. There is no communication and not everyone is treated the same. The company is living in its name. Providers don't like dealing with them and members are getting frustrated.

1.0

Nov 12, 2016

Do not work here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They have a nice cafeteria. They have some nice employee programs for weight management and smoking cessation. There are very few pros.

Cons

An aging workforce with outdated ideas and skills continues to run the show. Manual processes are the norm. Systems do not work together. They just hired a new CIO, but he's not going to be able to fix the overwhelming technology gaps. They have no system to determine what benefits are covered. So when you call to ask if a procedure your doctor recommends is coverered, they are trying to find the answers in binders full of printed information. The workforce is overshelmjngly Caucasian and approaching retirement.

3.0

Aug 27, 2015

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Ability to work from home

Cons

There is no room for growth

Viewing 7 - 9 of 169 Reviews

Jobs at Capital Blue Cross

RN Care Manager - Oncology

Manager, Data Engineering