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Centene

Engaged Employer

Centene Customer Service Representative (CSR) II reviews

4.1

42% would recommend to a friend

(17 total reviews)
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Sarah London

86% approve of CEO

98% positive business outlook

Ratings by category

4.9

Work/Life balance

4.5

Diversity & inclusion

4.2

Culture & values

3.9

Career opportunities

3.8

Compensation and benefits

3.7

Senior management

Customer Service Representative (CSR) II employees have rated Centene with 4.1 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have an excellent working experience there. Centene is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

17 reviews
3.0
Jul 22, 2022

Repetitive easy work with low pay

Customer service representative ii
Recommend
CEO approval
Business Outlook

Pros

Easy work Benefits start 1st of the month after you start Additional Covid Sick/Emergency days to use a year Flexibility to work from home, hybrid or office (you choose) Flexibility to work longer hours and work another day less (total 40hrs/wk) No micromanaging as long as you your work and reach metrics

Cons

Long process to get hired Low pay considering the higher cost of life and inflation which continues on the rise every day. If you are a single mom you wouldn't survive with only the salary from this position. Even if you're bilingual you won't get differential pay Too many systems to use Super repetitive work Not much support from your people leaders when you need immediate help with a member. They will never give you a straight up answer, but only redirect and refer you to an article for you to find the answer. When you're new its very frustrating as you want to assist the member and be able to keep your AHT low and FCR high. Don't get me wrong the cons aren't that bad and manageable. If pay isn't the main reason why you work then it won't be an issue. For me that is a deal breaker and main reason why I won't stay. I do need more to be able to provide for my family and live a comfortable life.

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Centene Response
4y
Thank you for taking the time to provide your feedback. Centene's Benefits team is constantly evaluating our Total Rewards package including access to health insurance, workplace flexibility, and paid time off.
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Glassdoor has 6,621 Centene reviews submitted anonymously by Centene employees. Read employee reviews and ratings on Glassdoor to decide if Centene is right for you.