Is Centene a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at Centene have rated their employer with 4.1 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of Centene employees being 3.6 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at Centene now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at Centene .

Does Centene pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at Centene with 3.8 out of 5 stars based on 17 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at Centene.

What are the top reviewed jobs at Centene?

Customer Service Representative (193) , Business Analyst (164) , Manager (124) , Program Coordinator (106) , Director (77) , Project Manager (77) , Claims Analyst (73) , RN Case Manager (73) , Care Manager (63) , Supervisor (58) , Business Analyst II (56) , Care Coordinator (54) , Analyst (52) , Referral Specialist (52) , Service Coordinator (52)

What are the pros of working at Centene according to real employee reviews?

"Great benefits CEO has a vision that is working to help keep the company growing and to make it through the changes with AFA" ((in 755 reviews)); "Good pay and is flexible" ((in 503 reviews)); "can work from home and flexible" ((in 280 reviews)); "Good work life balance although I heard some people didn't have the same balance as I did" ((in 214 reviews)); "Some great people at this company that is bogged down by silos and exec level egos." ((in 199 reviews))

What are the cons of working at Centene according to real employee reviews?

"Inconsistent no updates no training very unorganized" ((in 148 reviews)); "the managers have no care to the employees or contractors and bringing this up to directors falls on deaf ears." ((in 114 reviews)); "No bonuses and they aren't valuing the work as much as they used to" ((in 75 reviews)); "Disappointed and frustrated that Middle and Upper management seemed entirely out of touch with the day" ((in 75 reviews)); "Too much favoritism and God forbid you get sick." ((in 68 reviews))

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Centene

Centene Customer Service Representative (CSR) II reviews

4.1

42% would recommend to a friend

(17 total reviews)

Sarah London

86% approve of CEO

98% positive business outlook

Ratings by category

4.9

Work/Life balance

4.5

Diversity & inclusion

4.2

Culture & values

3.9

Career opportunities

3.8

Compensation and benefits

3.7

Senior management

Customer Service Representative (CSR) II employees have rated Centene with 4.1 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have an excellent working experience there. Centene is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

3.0

Jun 13, 2022

Better pto setup

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

Fallow me to work from home

Cons

Your pto starts over at the beginning of the year so you can never plan a trip early in the year

4.0

Jun 7, 2022

It's okay so far

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Great place to work, learn, grow and pays well!

Cons

The training should be geared more towards what you will be doing on a daily bases for those who have customer service experience but not in healthcare. They give you a hyper overview of the different systems and a lot of information at one time. So it can be a bit overwhelming until you get the hang of it.

5.0

Jul 30, 2021

great place to work

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

They care about the employees and their, members, they are excellent for providing great customer care and shows integrity and support.

Cons

The change that has been made to centene from wellcare can be a little confusing the change in Paid time off and floating holidays is a big adjustment for the employees whom has been with Wellcare over 5 years

Viewing 7 - 9 of 17 Reviews

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Centene

Centene Customer Service Representative (CSR) II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Better pto setup

It's okay so far

great place to work

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