Cracker Barrel reviews

3.2

49% would recommend to a friend

(8,449 total reviews)
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Julie Masino

32% approve of CEO

36% positive business outlook

Cracker Barrel has an employee rating of 3.2 out of 5 stars, based on 8,449 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cracker Barrel employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Mar 9, 2018

Bad Management, unreliable employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will get a meal 50% off after your shift, but you can't take it home, you have to throw it away if you cant finish, which I find absolutely ridiculous since you are only allowed one meal per day. Coworkers work hard and work together, I'm glad most of us knew how to collaborate and get things done faster. The PAR system is okay but if you work more than one position it gets a little confusing on when you can promote. Discounts in the store is nice.

Cons

No breaks!! None at all! Doesnt matter if you're working an 8 hour shift, no break for you. I applied for one position and was hired to be a host instead. I was told after a few weeks that I would not have to work that position anymore. It's been a lot longer than a few weeks and I'm still a host, which is not a good job. It isn't meant to be a fulltime position. Almost every hosts quits, and the turnover rate is quite high for other positions in the store too. You always have to pick up the slack for others who constantly call out/no show. Some of your coworkers will be incredibly rude and hateful for no reason, especially the servers if you are hosting. Managers are always screaming at the kitchen staff and servers to "HURRY IT UP!!" Because everything is about being as fast and hurried as possible, a lot of customers are uncomfortable and feel rushed. Sometimes tables are completely cleared when a customer uses the bathroom!! The retail staff is put under too much pressure to sell sell sell and meet quotas, which isnt fair to them. It also isn't fair to the servers that there is no bussser except on Sundays, and said busser must leave the dish room and not get his job done to bus tables! Some people in the store will be here from 5:30 AM to 9 PM at night and it's taking a toll on their health. They only get like an hour or two long break which is not right. saw one person nearly fall asleep because she was so exhausted. I feel like we're working in a sweatshop.

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Cracker Barrel Response
8y
Thanks for sharing your experience with us here. We encourage you to reach out to Field HR to have all of your concerns addressed.
5.0
Jan 24, 2018

Associat Manager

Recommend
CEO approval
Business Outlook

Pros

Cracker Barrel is a great company to work for the employees have been working there on average anywhere between 5 to 20 years it's a company that really cares about their people and it pays really really well

Cons

It's a very busy company there's very little down time the hours are kind of rough you have to be there at 5am to open and 1:30 in the afternoon if you're closing

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Cracker Barrel Response
8y
Thanks for the 5-star review. We're so thankful to have you as apart of the team and appreciate your hard work and dedication.
1.0
Dec 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Salary is well above average and bonus is decent some great hourly employees who want to see you succeed 35% off merchandise

Cons

Work/life balance Nothing is good enough General managers treat there associates horrible Threaten your job daily Only way to promote is to give up your family and work 80 plus hours a week and do general manager job for 6 months without the pay

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Cracker Barrel Response
8y
Thank you for leaving a review. We understand that working at Cracker Barrel can be challenging at times as we all work hard to ensure guests are receiving top-notch service. Our goal is to make life as stress-free as possible, so we would love your feedback on ways we can make work a little easier for you. Thanks for your hard work and dedication!
Viewing 154 - 156 of 8,449 Reviews

Glassdoor has 8,575 Cracker Barrel reviews submitted anonymously by Cracker Barrel employees. Read employee reviews and ratings on Glassdoor to decide if Cracker Barrel is right for you.