Dynata reviews

Trying really hard to join the ranks of big corporate shills, which is in direct opposition to the culture the merged companies have always had and the merged company tries to maintain. The tools and systems needed to do the job effectively are inefficient and poorly managed. Communications about system and process changes are overly numerous, but also convoluted, rendering them ineffective. Changes often have unintended consequences, making it more difficult to deliver on jobs (added red tape and tedious tasks or work arounds). One of the main products being sold is the panel, but that asset is slowly disintegrating due to a variety of factors (not mentioning here since I’m sure it’s proprietary knowledge). These issues lead to a lot of spend on outsourcing to get jobs done. Major focus is on revenue, with little regard to margin. It’s unclear how this business model will continue to be sustainable. Client facing roles are left with little or no guidance on how to reassure clients. It’s sell sell sell and figure out delivery later, which leads to a disorganized and unreliable client experience. Aside from that, salary is rather low considering company size and time given to the company on a daily basis. Medical benefits are no longer all that great. Morale is pretty low and people are expected to appreciate one another with e-cards...meaningful employee appreciation is lacking. Raises have always been paltry, not quite keeping up with inflation. There are very few paths to promotion, lateral moves seem rather popular. This is a niche industry and we are all under a non-compete that they refuse to loosen. So, once you’re here, you’re stuck unless you want to completely pivot to a different industry which can be challenging to do.

Lack of training and communication. You get things wrong you were never taught and then get reprimanded for it. They say dont be a robot but then you get reprimanded for laughing or joking with clients. But youre supposed to keep them on the phone for 45 minutes? They pester you if nobody has taken a survey even though you can't control the people on the other end. You are basically just waiting around to get the axe. I always wonder what petty thing I'm going to hear it about next. You get cussed out, hung up on, screamed at, asked to do sexual favors, etc... But youre supposed to get this person to take a survey? The company needs to realise that like most customer reliant business, some days people dont bite. It isn't the agents fault.