Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 634 reviews left anonymously by employees. This rating has been stable over the past 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 44 reviews)); "Great people and you are appreciated" ((in 41 reviews)); "Benefits are great" ((in 25 reviews)); "They also have great training on the Federal Employee market." ((in 21 reviews)); "Great work life balance and co workers" ((in 14 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Senior leadership has no personal, first hand experience as an advisor with the company" ((in 17 reviews)); "Pay is low compared to industry averages" ((in 17 reviews)); "Focus on whole life insurance when this may not be the best option for all clients." ((in 16 reviews)); "Poor Management & lack of employee motivation" ((in 13 reviews)); "Low salary provided by organisation" ((in 10 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(171 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

171 reviews

Reviews about "Culture"

Return to all reviews

5.0

Oct 10, 2024

Last Company you will need to work for

Sales director

Recommend

CEO approval

Business Outlook

Pros

Strong Military Service and Support: We proudly serve the military and their families, with many team members coming from a military background. Strong Retirement Program: Our Employee Stock Ownership Plan (ESOP) provides 15% of total compensation to every employee. After just five years, you will be 100% vested, allowing many of my friends to retire financially independent. Bonus Structure: Every employee is eligible for an annual bonus starting at 5%. Diverse, Fun, and Friendly Environment: Our team is known for being friendly and helpful. We take full advantage of our beautiful courtyard, hosting fun activities year-round—just look at the photos!

Cons

Siloed Departments: Silos still exist across departments and teams, hindering collaboration. Overworked Teams: Teams can become overworked, making it challenging to add additional headcount when needed. Competitive Pay Concerns: Base pay is lower than the industry average. Salary Review Process: HR conducts annual salary reviews, but job descriptions aren’t always accurate. Pay Disparity for Experience: Employees with 5+ years of experience often appear underpaid compared to new hires with similar experience or roles at other companies. While many of us may be satisfied working here until retirement, it’s important to have a base salary that keeps up with inflation and local market conditions.

First Command Financial Services Response

1y

Thank you for taking the time to leave us a positive review. Coaching military personnel and their families in their pursuit of financial security is our mission and we love hearing from employees and Advisors about the pride they have in serving this community in a meaningful way. You mentioned an important retirement benefit in the Employee Stock Ownership Program (ESOP). As an employee-owned business, our people are truly invested in the company's growth and, ultimately, in its success. We will be sharing your feedback and advice to management with our executive leadership team. Thank you for taking the time to leave us a review.

5.0

Oct 10, 2024

An amazing place to work!

Vice president

Recommend

CEO approval

Business Outlook

Pros

First Command’s mission, vision, and core culture makes this an incredible company to be a part of. Now into my seventh year, I confidently feel this is my work home till I retire. Leadership listens and acts based feedback and employee input. The company’s culture is focused on giving back to our nation’s military and rewards participation and great work at every point in your career. For me, I have found my home.

Cons

No true negatives to mention, just a lot of work to navigate.

First Command Financial Services Response

1y

Thank you for taking the opportunity to share your review with us. Your comments about positive leadership and transparency capture a critical element to our business as we evolve to better serve our military clients: strong communication. Our culture is one that unites behind our mission of serving military personnel and their families in their pursuit of financial security. We appreciate your leadership during this stage in our business transformation and look forward to seeing the impact you have on our growth.

4.0

Oct 9, 2024

A company that cares!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- emphasis on inclusion, psychological safety, and collaboration - great company values and everyone is invested in company success - really honorable mission with great people working to improve the community (in Fort Worth and in the field advisor side)

Cons

- not as automated as other organizations but still - marketing can be really out of touch with the client base and their needs/what resonates.

First Command Financial Services Response

1y

Thank you for taking the time to share your positive review. Our shared values of Courage, Love, and Effectiveness resonate with our employees across the Home Office and our Advisors throughout the enterprise and are the driving force behind our mission of coaching military personnel and their families in their pursuit of financial security. Your feeback on automation, marketing, hiring, and empowering management will be shared with our executive leadership team.

Viewing 37 - 39 of 171 Reviews

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