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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(128 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

Reviews by job title

128 reviews

Reviews about "Compensation"

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4.0
Oct 15, 2024

Great place to work!

Recommend
CEO approval
Business Outlook

Pros

It is an employee-owned and family-oriented business that serves our nation's military. Career opportunities and competitive salaries

Cons

Depending on position, work-life balance can be hard.

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First Command Financial Services Response
1y
Thank you for your review of First Command. It is our mission to coach military personnel and their families in their pursuit of financial security and many of our employees tell us this is one of the most compelling elements of a career here. Each of our employees and Advisors play a role in ensuring we serve our clients to the best of our abilities, and we are grateful for your commitment to that. We will be sharing your feedback on business priorities with the executive leadership team and look forward to your continued progress on our overall client experience.
5.0
Oct 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Strong Military Service and Support: We proudly serve the military and their families, with many team members coming from a military background. Strong Retirement Program: Our Employee Stock Ownership Plan (ESOP) provides 15% of total compensation to every employee. After just five years, you will be 100% vested, allowing many of my friends to retire financially independent. Bonus Structure: Every employee is eligible for an annual bonus starting at 5%. Diverse, Fun, and Friendly Environment: Our team is known for being friendly and helpful. We take full advantage of our beautiful courtyard, hosting fun activities year-round—just look at the photos!

Cons

Siloed Departments: Silos still exist across departments and teams, hindering collaboration. Overworked Teams: Teams can become overworked, making it challenging to add additional headcount when needed. Competitive Pay Concerns: Base pay is lower than the industry average. Salary Review Process: HR conducts annual salary reviews, but job descriptions aren’t always accurate. Pay Disparity for Experience: Employees with 5+ years of experience often appear underpaid compared to new hires with similar experience or roles at other companies. While many of us may be satisfied working here until retirement, it’s important to have a base salary that keeps up with inflation and local market conditions.

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First Command Financial Services Response
1y
Thank you for taking the time to leave us a positive review. Coaching military personnel and their families in their pursuit of financial security is our mission and we love hearing from employees and Advisors about the pride they have in serving this community in a meaningful way. You mentioned an important retirement benefit in the Employee Stock Ownership Program (ESOP). As an employee-owned business, our people are truly invested in the company's growth and, ultimately, in its success. We will be sharing your feedback and advice to management with our executive leadership team. Thank you for taking the time to leave us a review.
3.0
Oct 9, 2024

Strong Company, but takes advantage of employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has a strong mission. The leadership team does a great job of making conservative decisions that keep the company financially strong, ensuring that the company remains stable and there is not a need for layoffs. The company provides a thoughtful approach to employee benefits.

Cons

While there are growth opportunities, internal promotions and long-tenure causes employees to fall significantly behind the market in compensation as compared to more recent hires. The forced increase in the number of in-office days has caused significant stress without the promised benefit, especially for those with long commutes. I truly believe that there has been a decrease in productivity since the return to office due to the emotional and mental toll of the in-office environment. The company regularly says that they are going to focus on main priorities and not try to do "everything at once", but then they continue to pressure for "everything at once". This runs employees into the ground and contributes to burn-out.

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First Command Financial Services Response
1y
Thank you for taking the time to share your perspective. Your thoughtful review and feedback will be shared with our executive leadership team. Considering your tenure at First Command, you likely well know how we advocate for our employees to share constructive criticism here and with their management teams for us all to learn and grow. We understand that as an employee-owned business, our employees are invested in the company's future and we take all feedback seriously. While we recognize your stance on compensation, our approach to hybrid work, and business priorities, we must set the record straight on First Command's stance on our employees. We are proud of the incredible work and culture our employees create and build upon each day here in the Home Office, and we believe that the strength of our business and mission is because of the talent our people bring to the table and the commitment our employees share to our mission of coaching military personnel and their families in their pursuit of financial security. They are our competitive advantage, not something to take advantage of. Thank you for your feedback.
Viewing 16 - 18 of 128 Reviews

Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.