H&R Block CSP - Client Service Professional reviews

3.8

62% would recommend to a friend

(203 total reviews)

Curtis Campbell

64% approve of CEO

47% positive business outlook

CSP Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 203 company reviews on Glassdoor. This indicates that most CSP Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by CSP Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

203 reviews
4.0
Apr 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Professional, hard-working Tax Pro's. Pro's into getting it done. CSP's to assist and collaborate.

Cons

CSP's not into teamwork. Stating the obvious factors from first day forward as parallel employees, "I don't get paid to ..... It's not my job.... I'm into taking one for the team. Janitorial services and all.

5.0
Apr 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, decent pay, professional setting, great co-leagues, flexible schedule.

Cons

though it is not a very hard task to complete, you need to be able to manage calls, clients, and appointments or it could overwhelm you.

5.0
Apr 20, 2025
Recommend
CEO approval
Business Outlook

Pros

I am a seasonal CSP. I have worked for H&R Block for three tax seasons. They are very flexible with employees schedules that is why I keep coming back. The leadership is very upfront as to what is expected of you. Everyone helps each other. The clients are great, you see the same loyal clients every year. H&R Block offers their employees a free tax course if you want to grow and become a tax professional.

Cons

Their prices are going up. Client's would like the coffee and cookies back in the lobby.

Viewing 34 - 36 of 203 Reviews

Glassdoor has 8,662 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.