Is H&R Block a good company to work for as a CSP?

CSP professionals working at H&R Block have rated their employer with 3.7 out of 5 stars in 290 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open CSP Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked CSP interview questions at H&R Block .

Does H&R Block pay CSP employees well?

CSP professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 290 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about CSP salaries at H&R Block.

How happy are CSP professionals working at H&R Block?

62% of CSP employees at H&R Block would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. CSP professionals have also rated H&R Block with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 461 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 461 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 421 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 206 reviews)); "Great coworkers and corporate kept you very in the know" ((in 203 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 852 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "No benefits besides PTO and lack of full" ((in 248 reviews)); "Low salary and the grow expectations are limited." ((in 138 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 83 reviews))

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H&R Block

H&R Block CSP reviews

3.7

62% would recommend to a friend

(290 total reviews)

Curtis Campbell

64% approve of CEO

47% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Work/Life balance

3.6

Senior management

3.5

Career opportunities

2.9

Compensation and benefits

CSP employees have rated H&R Block with 3.7 out of 5 stars, based on 290 company reviews on Glassdoor. This indicates that most CSP professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by CSP professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

290 reviews

3.0

Apr 5, 2026

MEH

Customer service professional (csp)

Recommend

CEO approval

Business Outlook

Pros

Easy work Great coworkers Occasional food in breakroom

Cons

Constant 11 hour shifts with no set breaks. Max I was ever able to take was 20mins. Tax pros are regularly 30mins-1hr late for their appointments, leaving you to deal with their angry clients. There were times where clients had to wait over 2 hours. My second week into working with the company, I was scheduled over 13 days straight (with my manager knowing I'm a FT student) Rude clients EXTREMLEY LOW PAY

2.0

Apr 4, 2026

Disorganized and underpaid

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Easy work and consistent daily workload - managers friendly

Cons

Company wide disorganization at every level, horrible training

2.0

Mar 12, 2026

Get what you need and get on

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Good entry level resume builder for front office work/administrative stuff bc you don't have to be too experienced to start. U can learn a lot from your TPs. If your tax pros are nice and competent, you're set (otherwise expect to have to herd cats and run interference with clients everyday). If you do want to though, there is potential to become a tax pro (u have to take classes in off season, and i think pay for the books?) even if you start as CSP, which can open a lot of opportunities.

Cons

The pay. Very corporate but also neglectful management. Expect angry clients bc of pricing + constant auto communications/campaign calls from HRB. Don't expect any handholding and expect to be worked hard. The second u seem to understand something they'll try and get u to do more. Expect very little help from MTL/DGM, if any. Lowkey feels like they're panicking bc of Intuit. Just grin and bear until the season is over if u need the money

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MEH

Disorganized and underpaid

Get what you need and get on

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