Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 447 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 442 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 410 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 223 reviews)); "Great coworkers and corporate kept you very in the know" ((in 193 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 876 reviews)); "Poor management and severely understaffed" ((in 256 reviews)); "No benefits besides PTO and lack of full" ((in 254 reviews)); "salary is low; job is not stable" ((in 135 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 78 reviews))

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H&R Block

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Senior management

3.6

Career opportunities

3.1

Compensation and benefits

Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

362 reviews

1.0

Mar 18, 2014

Low pay for the stress

Client services professional

Recommend

CEO approval

Business Outlook

Pros

It's seasonal. I know others might consider this a 'con," but who would want to work in such a negative environment year 'round?

Cons

Back biting tax preparers harassing the Client Service Professionals about not getting enough clients and trying to "steal" another tax pro's clients. Wages are barely above minimum wage. The public can be nasty and demanding. Software freezes up a lot causing problems setting appointments, doing the taxes and taking the payments.

5.0

Mar 5, 2014

Amazing tax preparation team and office!

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

If you love helping others and providing great customer service, then this position is for you. You will be able to assist clients, tax prepares and management daily.

Cons

The position is usually seasonal.

5.0

Feb 19, 2014

I've been working at H & R Block for 3 years now and more years to come; Washington, DC

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Working at H & R Block works well with flexibility. you can set your schedule as you are available. If you need more work hours, you can switch to different locations TO MAKE MORE MONEY! If you have a day job, work at night, if you are in school, work after school. the schedule works wonders for me. The environment is very friendly, we're all like FAMILY!

Cons

Working with different people, different personalities, different attitudes is all part of being a peoples person. co workers and clients can play a part in some days frustration. other than that its GREAT!

Viewing 319 - 321 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

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H&R Block Client Service Professional reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Low pay for the stress

Amazing tax preparation team and office!

I've been working at H & R Block for 3 years now and more years to come; Washington, DC

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