Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (149) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 452 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 447 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 423 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 222 reviews)); "Great coworkers and corporate kept you very in the know" ((in 200 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 865 reviews)); "No benefits besides PTO and lack of full" ((in 246 reviews)); "Poor management and severely understaffed" ((in 245 reviews)); "salary is low; job is not stable" ((in 131 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 75 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (362 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

5.0

May 17, 2024

Great Seasonal Experience

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Loved it , fast pace , you learn something new everyday , everyone was helpful and the customers were mostly friendly

Cons

The only con was it was Seasonal

5.0

May 17, 2024

If you like customer service and a great team to work with then this is the place!

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Just a good atmosphere to work in if you love providing customer service. The days never dragged on because there was always something to do and the work had a purpose and made a clear contribution to the Company>Office>Managers>Tax Pros. I worked with a an excellent team of Tax Professionals who were smart, friendly, diligent, and made me feel like part of the team from the start, even though I was new. Everyone I met, from Corporate Leadership that visited our store, the DGM Theresa, and store manager Andy, to the Tax Pros. were true client advocates and were genuinely interested in providing the best experience for the customers. Another thing, I was able to get the days and hours I asked for and if not, my boss would talk to me first before scheduling or changing the schedule. *Keep in mind I was a seasonal worker as a CSP, working during the busiest time of year for Taxes - from January through April 15, and it was only 3.5 months.

Cons

Well it was tax season so it ramped up and many people waited and filed during the last three days of the season. During the last week before April 15th some clients were grumpy, some in a panic, and others were confused. However, I was prepped for it by my boss and coworkers and given a game plan and it worked out just fine.

4.0

May 14, 2024

CSP

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

not too hard of work

Cons

can be boring at some times

Viewing 52 - 54 of 362 Reviews

Jobs at H&R Block

Senior Client Engagement Specialist

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

View all Client Service Professional Jobs

H&R Block

H&R Block Client Service Professional reviews

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Reviews by job title

Great Seasonal Experience

If you like customer service and a great team to work with then this is the place!

CSP

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