Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (149) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"Great for people who want to work part time in the season without a lot of commitment year round." ((in 449 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 441 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 421 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 229 reviews)); "Great coworkers and corporate kept you very in the know" ((in 193 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 868 reviews)); "Poor management and severely understaffed" ((in 248 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 242 reviews)); "salary is low; job is not stable" ((in 132 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 82 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (362 reviews)

Ratings by demographic groups

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Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

4.0

Feb 6, 2024

Great seasonal job, easy work and nice people

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Great for people who want to work part time in the season without a lot of commitment year round. Easy going team.

Cons

Management can be tunnel visioned and not realize/understand that Block isn't everyone's full time job. They also don't understand that some customers don't want specific services, yet they tell us to push drop off and virtual appointments when clients are double booked.

1.0

Jan 20, 2024

Horrible Management and No Training

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

There are almost no benefits at all. I beg you if you are looking for a receptionist job find any other company to hire you before going to this one.

Cons

They lie about working around your schedule and have way too many out of work expectations for the job title. The pay is next to none, the amount of scam "Campaign Calls" they want you to make is morally bankrupt. There is almost no training that is of any use and the management is almost never available to provide assistance if needed. I have yet to mention the toxic work culture and the ever present manipulation by the management team is downright horrible and borderline abusive. To sum this review up I would consider getting a receptionist job in Hell before I ever work here again.

3.0

Jan 12, 2024

Lousy pay, but a nice place to work depending on the office

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Usually a nice office environment Good training resources

Cons

Pay isn't commensurate with workload and duties

Viewing 70 - 72 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Senior Client Engagement Specialist

Pre-Season Tax Professional

View all Client Service Professional Jobs

H&R Block

H&R Block Client Service Professional reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great seasonal job, easy work and nice people

Horrible Management and No Training

Lousy pay, but a nice place to work depending on the office

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