Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 450 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 443 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 415 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 217 reviews)); "Great coworkers and corporate kept you very in the know" ((in 187 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 853 reviews)); "No benefits besides PTO and lack of full" ((in 261 reviews)); "Poor management and severely understaffed" ((in 257 reviews)); "salary is low; job is not stable" ((in 135 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 81 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (362 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

3.0

Apr 6, 2023

Meh

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Slow days are the best days. If your office is slow then you can relax. If you get lucky and your co-workers and team are nice then you can ask them for help.

Cons

Sudden schedule changes, being moved to different offices through the week, and low pay. Being a customer service job means you deal with some crappy customers. Surprise visits from the higher management also tends to happen. Get ready for them to give you "treats" for your hard work instead of a bonus. You only get a bonus if you stick it out for the whole season, and that bonus? Additional cash equivalent to a shift.

4.0

Mar 24, 2023

Weird Hours

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Great managers, amazing co-workers, and good pay.

Cons

Sometimes they give you lots and lots of hours and other times they only schedule you for 25 - 30 hours even though you're a full-time employee.

4.0

Mar 20, 2023

Off season slow, peak is fast paced and detailed

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Friendly staff, easy commute, professional

Cons

Long days peak season, absolutely no room for error

Viewing 94 - 96 of 362 Reviews

Jobs at H&R Block

Experienced Tax Professional

Experienced Tax Professionals

Tax Advisor/Enrolled Agent/CPA

Senior Data Engineer-Marketing Technologies

Lead Data Platform Engineer

H&R Block

H&R Block Client Service Professional reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Meh

Weird Hours

Off season slow, peak is fast paced and detailed

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