Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"Great for people who want to work part time in the season without a lot of commitment year round." ((in 445 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 443 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 430 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 210 reviews)); "Great coworkers and corporate kept you very in the know" ((in 196 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 856 reviews)); "No benefits besides PTO and lack of full" ((in 257 reviews)); "Poor management and severely understaffed" ((in 257 reviews)); "Low salary and the grow expectations are limited." ((in 132 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 81 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (362 reviews)

Ratings by demographic groups

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Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

5.0

Jul 20, 2022

Great Seasonal Work

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

You are able to pick the hours and days that you are available to work. If you decide to come back the next year, it is very easy to reapply.

Cons

You don't always get a pay raise every year. Training is now online and is not always easy to get through due to not all your training showing up in your training module.

4.0

Jul 18, 2022

Okay Seasonal job

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

I love that they’re very flexible perfect for students and or having a second job, perks is that you get your taxes done for free. Customer service is great in regards to helping out the client’s needs before filing taxes.

Cons

The only downfalls of this position is the setup of having to do campaign calls, which they’re not very effective at times lack of feedback towards management doesn’t really exist as to let them know what works to bring in more clients and such. Training should be implemented a little more year after year coming back rather than starting day one and cramming new schedule manager and new system por protocols. Another thing is I wish there was room for growth instead of just tax pro, also that it’s just a seasonal job.

5.0

Jul 11, 2022

Seasonal

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Gain Income Tax Knowledge Information

Cons

No Cons To Be Mentioned

Viewing 118 - 120 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

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H&R Block Client Service Professional reviews

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