Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 445 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 443 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 422 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 208 reviews)); "Great coworkers and corporate kept you very in the know" ((in 189 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 868 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "No benefits besides PTO and lack of full" ((in 246 reviews)); "salary is low; job is not stable" ((in 136 reviews)); "upper management does not care" ((in 83 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Ratings by demographic groups

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Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

5.0

Feb 17, 2017

Love!!

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Flexible hours. Laid back management, but in a good way. They aren't breathing down your neck. My coworkers are great and because of the small office we all have a great time and get along!

Cons

It's only seasonal for tax season but I wish it was a year long position. I love it here but I understand why it can't be year long.

4.0

Feb 3, 2017

Extremely flexible work schedules best perk

Client service professional

Recommend

CEO approval

Business Outlook

Pros

You can set any schedule you want as a client service professional (receptionist) or tax preparer. Great for a 2nd job or a flexible schedule around kids' school, etc. Systems are easy to learn and use. Office is well organized and duties are clear.

Cons

Tax pros work on commission, so there is intense competition among them for clients. It does not make for a cooperative/ team player environment.

4.0

Jan 17, 2017

Good seasonal job

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Coworkers were always willing to help each other. Flexible hours. Half hour lunch breaks. Learned a lot about tax laws. Room for advancement. Enjoyed going to work everyday and talking to people.

Cons

Very low pay. Not allowed to wear tennis shoes. Dealing with irate customers. Company hires mystery shoppers to make sure you follow rules.

Viewing 241 - 243 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

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H&R Block Client Service Professional reviews

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Reviews by job title

Love!!

Extremely flexible work schedules best perk

Good seasonal job

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