Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 460 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 457 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 410 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 211 reviews)); "Great coworkers and corporate kept you very in the know" ((in 197 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 867 reviews)); "Poor management and severely understaffed" ((in 256 reviews)); "No benefits besides PTO and lack of full" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 132 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 83 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (362 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

2.0

Dec 22, 2015

Can be a good place

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Good training Flexible hours Convenient locations Some nice staff

Cons

Some Senior Tax Professionals can be rude, obnoxious and unprofessional, they treat the CSP's like trash and undermine them in front of clients without hesitation! Surprised of the low pay, they have the nerve to pay CRAP especially since they make ALOT of MONEY from what the Tax Pros bring in from regular or new clients. H&R has a revolving door of employees policy and are desperate so they hire anybody, there is no loyalty!

5.0

Nov 25, 2015

Awesome.

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Everyone I worked with was fantastic. Great pay. Easy to learn. Lots of training, so you know what you're doing.

Cons

I can't think of a single bad thing to say.

3.0

Oct 20, 2015

Enjoyed the Localized Aspects as a Client Service Professional

Client service professional

Recommend

CEO approval

Business Outlook

Pros

- Great team, manager was focused on building the business to increase sales - A learning experience in communication and thinking on your feet when working in a role with people

Cons

- A lot of "corporate needs" to be fulfilled - Not always a client service professional on staff, should have enough money to pay for one at all times

Viewing 268 - 270 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

H&R Block

H&R Block Client Service Professional reviews

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Enjoyed the Localized Aspects as a Client Service Professional

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