Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 460 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 457 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 410 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 211 reviews)); "Great coworkers and corporate kept you very in the know" ((in 197 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 867 reviews)); "Poor management and severely understaffed" ((in 256 reviews)); "No benefits besides PTO and lack of full" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 132 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 83 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (362 reviews)

Ratings by demographic groups

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Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

2.0

Oct 1, 2015

No Future

Client service professional

Recommend

CEO approval

Business Outlook

Pros

It a great company to learn the tax laws, and the staff employed are very helpful and have lots of knowledge.

Cons

Even if you get certified to the highest tax pro position,(enrolled agent), after a few years you start to incur a wage reduction of 20% every year. Example 10.00 * .20 = 8.00 and the following year take that new wage of 8.00 and reduce it by another 20%. I was making 22.00 per hr in 2010 five years later and i have to beg for 7.25. HR Block don't care who you are or how much you know, unless you increase you client growth by 20% you will take a pay cut every year of 20% and you must complete at least 150 tax returns, good luck with that since most offices only have 700 clients and there are 10-20 tax pros in each office.

4.0

Jul 23, 2015

Returning CSP

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Most offices are smaller which allows the employees to bond in a unique way... everyone pulls together to form a very tight knit team, and there is not a cut throat mentality. We all strive to present H&R Block in a positive light upholding the high standards of the company. Though the Client Service Professional position isn't as glamorous as that of a Tax Professional, it is still an intricate part of the company, as it is the front line of communication for all clients. If someone is an outgoing person who likes to start up conversations with complete strangers, this is a perfect position for them.

Cons

The only negative issue I have found with the company is poor planning when it comes to scheduling and regulating hours. My first year with Block was for the 2013 tax season. I was told I would be working a certain number of hours each week. My second month of employment, I was only able to work that number of hours because I filled in for the other CSPs in the office when they had to take time off. After the tax season, I was hired on at a year round office, two weeks into the position my hours where cut almost in half. After my first month during off season, my hours were reduced so greatly, that I had no choice but to seek employment elsewhere. This trend continued into the 2014 tax season. At one point I was informed by our office leader that all CSP hours were being cut... this required our office to use tax professionals to cover the front , which seems rather counterproductive. Thankfully my day job is only a couple of miles from the office I work in, if there had been much of a distance for me to drive, I would have had to consider the possibility of leaving the position as I would have been spending more in gas then what I was making per paycheck this past year.

4.0

Jul 12, 2015

Nice place to work

Client service professional

Recommend

CEO approval

Business Outlook

Pros

H&R Block is a nice and friendly environment

Cons

I have no cons to report.

Viewing 274 - 276 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

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H&R Block Client Service Professional reviews

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No Future

Returning CSP

Nice place to work

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