Question 1

Is H&R Block a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at H&R Block have rated their employer with 3.5 out of 5 stars in 121 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at H&R Block.

Question 2

Does H&R Block pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 121 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at H&R Block.

Question 3

How happy are Customer Service Representative professionals working at H&R Block?

Accepted Answer

80% of Customer Service Representative employees at H&R Block would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service Representative professionals have also rated H&R Block with a 3.6 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 3.0 rating for career opportunities.

Question 4

What are the top reviewed jobs at H&R Block?

Accepted Answer

Tax Associate (681), Tax Professional (441), Tax Preparer (376), Receptionist (275), Seasonal Tax Preparer (234), Tax Specialist (203), CSP - Client Service Professional (201), Front Desk Receptionist (200), Associate Team Leader (167), Customer Service Representative (150), Client Service Professional (141), FIRST YEAR TAX PROFESSIONAL (135), Tax Consultant (124), Office Manager (122), Tax Advisor (90)

Question 5

What are the pros of working at H&R Block according to real employee reviews?

Accepted Answer

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 443 reviews)); "I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 439 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 421 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 222 reviews)); "Great coworkers and corporate kept you very in the know" ((in 189 reviews))

Question 6

What are the cons of working at H&R Block according to real employee reviews?

Accepted Answer

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 868 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 258 reviews)); "Poor management and severely understaffed" ((in 255 reviews)); "Low salary and the grow expectations are limited." ((in 129 reviews)); "upper management does not care" ((in 80 reviews))

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