Is H&R Block a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at H&R Block have rated their employer with 3.5 out of 5 stars in 121 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at H&R Block .

Does H&R Block pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 121 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at H&R Block.

How happy are Customer Service Representative professionals working at H&R Block?

80% of Customer Service Representative employees at H&R Block would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service Representative professionals have also rated H&R Block with a 3.6 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (149) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 452 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 447 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 423 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 222 reviews)); "Great coworkers and corporate kept you very in the know" ((in 200 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 865 reviews)); "No benefits besides PTO and lack of full" ((in 246 reviews)); "Poor management and severely understaffed" ((in 245 reviews)); "salary is low; job is not stable" ((in 131 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 75 reviews))

H&R Block Customer Service Representative reviews

3.5

80% would recommend to a friend

(121 total reviews)

Curtis Campbell

Not enough data to show CEO approval

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (121 reviews)

Ratings by demographic groups

Race / Ethnicity

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Customer Service Representative employees have rated H&R Block with 3.5 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

121 reviews

4.0

Dec 22, 2012

Ok For A Part-Time Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

My co-workers were nice, and the environment was pretty casual. The work wasn't too difficult. I really just checked the tax documents to make sure that they were in the correct order and that all papers were signed.

Cons

I worked in the filing room, and it was SO COLD. I've always hated the smell and taste of coffee, but I forced myself to drink it (full of cream and sugar) in order to stay warm.

3.0

Dec 20, 2012

Nice people, Low Low Pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice people, flexible hours, casual dress. Customer Service Pro (CSP) front desk role does basic duties like answer phone, manage appointments and payments, make coffee, etc. Can get hectic during high activity weeks. Must balance lots of duties at the same time with great service that is tested by mystery shoppers.

Cons

Low, low pay is really minimum wage. Hourly increase only 25 cents per hour a year. Seasonal part-time work is during tax season February to mid-April. Hours reduced during less active weeks sometimes only working 5 hours. Tax preparers beg for more CSP help, but budget keeps that from happening, even with a strong need for CSP to be on-site. Total hours kept to a minimum - they say to stay in budget - but intent is to keep hours low so they can avoid unemployment when season ends that is permitted in some states for seasonal workers.

4.0

Nov 9, 2012

It was ok but monotonous

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules, closer to home

Cons

monotony, not many hours at times

Viewing 118 - 120 of 121 Reviews

Jobs at H&R Block

Seasonal, Lead Customer Service

Seasonal, Lead Customer Service

Senior Client Engagement Specialist

Product Support Manager - Tax Pro Experience

Seasonal, People Resource Center Representative

H&R Block

H&R Block Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Ok For A Part-Time Job

Nice people, Low Low Pay

It was ok but monotonous

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