Is H&R Block a good company to work for as a Front Desk Associate?

Front Desk Associate professionals working at H&R Block have rated their employer with 3.9 out of 5 stars in 174 Glassdoor reviews. This is a higher than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Front Desk Associate Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Front Desk Associate interview questions at H&R Block .

Does H&R Block pay Front Desk Associate employees well?

Front Desk Associate professionals rate their compensation and benefits at H&R Block with 2.7 out of 5 stars based on 174 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Front Desk Associate salaries at H&R Block.

How happy are Front Desk Associate professionals working at H&R Block?

82% of Front Desk Associate employees at H&R Block would recommend their employer to a friend. This rating has increased by 47% in the past 12 months. Front Desk Associate professionals have also rated H&R Block with a 4.2 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (681) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Analyst (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 460 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 441 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 416 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 211 reviews)); "Great coworkers and corporate kept you very in the know" ((in 193 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 860 reviews)); "Poor management and severely understaffed" ((in 255 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 248 reviews)); "Low salary and the grow expectations are limited." ((in 135 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 84 reviews))

H&R Block Front Desk Associate reviews

3.9

82% would recommend to a friend

(174 total reviews)

Curtis Campbell

100% approve of CEO

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (174 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Front Desk Associate employees have rated H&R Block with 3.9 out of 5 stars, based on 174 company reviews on Glassdoor. This indicates that most Front Desk Associate professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Front Desk Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

174 reviews

1.0

Apr 27, 2022

The Worst

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Free parking. Coffee if you make it. You can sometimes get paid for lunch but you'll be on the phone with barely a bite. They support diversity.

Cons

Worst management possible in 2018. Real creepy guy. Utterly unethical except for a couple longtime tax preparers. Pilot branch had maintenance safety issues. Don't work here. It's all temp work anyway.

3.0

Apr 22, 2022

Its ok

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, learned a lot

Cons

Micromanaged. Felt like a useless invisible employee

4.0

Apr 10, 2022

Great teamwork and satisfactory delivery to clients

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

I’m thankful to be working with helpful and hardworking coworkers. Such a great team of caring tax professionals. Always answer your questions and teaching you how to be a exceptional supporter the next time around.

Cons

No free lunch almost rarely and demanding calls. Treated like a customer support line. Coworkers expect high empathy put of you. Training only covers little so prepare to learn on the job.

Viewing 85 - 87 of 174 Reviews

Jobs at H&R Block

Seasonal, Operations Administrative Assistant (Part Time)

Operations Administrative Assistant

Seasonal, Operations Administrative Assistant (Part Time)

Seasonal, Operations Administrative Assistant (Part Time)

H&R Block

H&R Block Front Desk Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

The Worst

Its ok

Great teamwork and satisfactory delivery to clients

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