H&R Block Multi-Unit Team Leader reviews

Being a leader, you're expected to fill in for preparers. Since retention is so bad you have to basically be a preparer and leader at all times because there are massive coverage holes. Since it's salary, you don't get any comp outside of the set number of returns you can earn comp for. For my stores it was 46. So anything passed that is free labor basically. You can try to recruit but you do not get paid outside of tax season so your efforts will be unpaid. Tax prepares are super unpaid and end up attempting to steal each other's clients which grows a hostile environment. Since it takes a whole year to hire new preparers the tax preparers are basically untouchable when it comes to behavior. They can honestly say and do whatever they want and not get fired because coverage is so bad there's no one to replace them. So you as a leader have to accommodate trivial arguments and demands. You have three separate stores to worry about.

Micromanaging every aspect. No autonomy to manage. Metrics for raises are not fully disclosed until after the season and upon rehire for the new season. The goalpost is moved to whatever metric minimizes the new raise—poor retention of prior-year staff.