H&R Block reviews about "training"

Poor salary, high staff turnover

Low pay, lack of training,

Seasonal and long hours in season.

Management can be overbearing. Pay is substandard to begin with but rises every year you come back.

metric-based and long hours often short handed

Management shifted schedules with no notice several times, and they provided almost no on the job training. They rely almost entirely on you self-training through online modules, and they will just toss you in on the first day not knowing which way is up and hope you figure it out.

- During tax season it's mostly helpdesk phone work from tax preparer calls. Low to no training to support a pretty complex system. The tax software they use is buggy & clunky. Most issues end up escalated to tier2 after an hour of butting heads with the system. - Very picky standards for the trouble tickets we log. That's valid. But they need to have the same high standards for the developers. - Pay is NOT competitive for the level of expertise needed for the helpdesk work. On the low end for the desktop/network duties.

Only seasonal work during tax season