LanguageLink reviews

3.4

57% would recommend to a friend

(89 total reviews)

Jeff Barger

53% approve of CEO

44% positive business outlook

LanguageLink has an employee rating of 3.4 out of 5 stars, based on 89 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LanguageLink employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

89 reviews
2.0
Mar 5, 2013

We Speak Nepotism

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Depending on what division you work for, you are either treated as a valued employee by middle management or as a commodity. The interpretation division has grown to be the main staple of the business and the translation division struggles for marketing support and recognition outside of election season. There are many talented people who work on the "front lines" however management fails recognize their importance until they walk out the door for the last time. Peers of the "front line" employee seem to understand the main issues and have built a good network of unofficial communication. The COO is one of the few voices of reason in the company.

Cons

Leadership, especially of sales, is short-sighted and flies by the seat of its pants. Communication is highly limited from leadership with very little transparent communication. Inept employees with previous legal issues are sometimes valued more than capable, revenue producing employees. The Sales department seems to run by the philosophy of "promise the moon and figure out how to get there later."

3.0
Aug 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Awesome team-members, easy job requirements, you can browse the web while you work. The call center leads were always very resourceful and clever when helping with issues with the systems or procedures with clients.

Cons

Management is hard to follow and came across as disconnected. There is a lot of micro-managing, and its disorganized when it boils down to it. Employees would question procedure with each other before going to management and there was always a different answer. This wouldn't be an issue if there was wiggle room with procedure and employees getting Quality Assurance checks. If you raised a question it would get misinterpreted and the follow up often time was left lacking and completely off the topic of the question. The call center itself is poorly lit. There are windows, but there are only select seats where you can get the sunlight. The seating arrangements were disorganized with staff mixing up shifts and placing employees who had completely different shifts in separate rows.

4.0
Aug 6, 2017
Recommend
CEO approval
Business Outlook

Pros

In this position you make a difference in peoples lives, manager/supervisors seem to appreciate what you do, schedules are flexible, the monthly incentives are great as are the monthly birthday/anniversary celebrations!, coworkers are always willing to help in answering questions.

Cons

Pay and benefits could be better.

Viewing 10 - 12 of 89 Reviews

Glassdoor has 131 LanguageLink reviews submitted anonymously by LanguageLink employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLink is right for you.