LaserAway reviews

2.9

45% would recommend to a friend

(1,233 total reviews)
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Scott Heckmann

57% approve of CEO

49% positive business outlook

LaserAway has an employee rating of 2.9 out of 5 stars, based on 1,233 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LaserAway employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Apr 10, 2022

No Balance

Recommend
CEO approval
Business Outlook

Pros

not very many. they sell you on the idea that there are thousands of hot leads and that the top 20 sales people are regularly making 30k commission checks in a month- but they forget to tell you all of the cons

Cons

- in order to make a 30k commission check you have to work 12-15 hour days 7 days a week to set up your pipeline. - you are doing an appointment setter and closer job at the same time - you don't get a calendar or appointments set for you until you've sold $50k and above in a month (they lie to you and tell you the average treatment cost is $5-10k when in fact, it's closer to $2500) -The leads aren't hot, they're simply people who signed up on the website to access pricing- and never got the pricing- -There is no lead management, it's a free for all -There are no rules of engagement so to speak- people do whatever they want and act like cats in heat with rabies when they feel that you're near their sales -Even cold calling ratios don't fit this lead structure- normally it's 100 calls to get 10 connects to get 5 convos to get 2 decision makers and 1 sale---- you could call 500 people and still not get more than 10 connects. -the training is horrible. the entire process needs to be overhauled and they need to stop acting like they are preschool teachers working with children. -they desperately need lead management- you can't have a sales organization without managing leads. -they need better softwares and CRMs but make no moves to make changes

4.0
Nov 14, 2019

Registered Nurse

Recommend
CEO approval
Business Outlook

Pros

I love the people I work with, we are like a family. The job is relatively stress free. Decent pay (compared to other med spas), discounts on services, fun work environment. Protocols are very straight forward, nurses are not micromanaged, support from medical regionals when needed.

Cons

Benefits need to improve for full-time employees. If you work in a clinic that doesn’t provide full 8 hour shifts, then you are forced to work 5 days a week to keep your benefits. Vacation time accrues so slowly that you cannot request more than a few days off at a time without fear of losing your benefits (which are very expensive to begin with). No paid holidays. If the clinic is closed for Thanksgiving or Christmas, those count as your regular days off or you have to use your own vacation time.

1.0
Sep 26, 2015

Sales Director

Recommend
CEO approval
Business Outlook

Pros

Good money IF and ONLY IF you an get into one of their 'busy' stores. Unlikely, as people who have been there for years get priority and refuse to leave. Pretty offices for the most part. Many locations. Pay on time.

Cons

The salary for Sales Director is MUCH lower than stated on glassdoor. That salary is for a couple people working full-time in their busiest locations. Training manager, is a mirco-manging nut. The CEOs hire on the spot. Your position is ALWAYS posted on indeed.com, Craigslist, etc. They overstaff with "Sales Directors" and promise them positions at stores near where they live, then you will eventually come to find out NO positions are actually open at ANY of their stores. They will have you 'assist' other Sales Directors for $12/hr, make HUNDREDS of cold calls from their customer lists (aka birthday list) only to force you to give the sales you make to the main Sales Director at that particular store. You are basically there to 'telemarket' for the store and aid the actual Sales Manager of the store. If you are a new employee, they will have you work at their NEW stores in areas far from where you live. New stores have NO traffic. Without traffic, it is extremely difficult to make any commission. The new stores take up to a year to actually generate business and revenue. The only people you will actual get to meet with are from GROUPON. If it is a Groupon customer, you don't get the sale. You only get the sale if you UPSELL them to a higher grade package. There are much better deals on Groupon than what laseraway offers and customers prefer to fully use their groupon before purchasing a larger package. These people are typically looking for a deal and don't want to spend extra money. The busiest stores they have are San Jose, Walnut Creek, Santa Monica, West Hollywood, OC, and San Diego. All the other stores have far less customer base and much less revenue for you to make commissions. They will have you 'train' and 'assist' as long as possible, give you a few part time shifts here and there to keep you waiting for a full-time position that doesn't actually exist. Conveniently, the days you actually get to work there will be few or NO consultations for you to actually 'close'. That is because the full time Sales Director will make sure to schedule/reschedule consults for the days THEY work there. I met several other employees going through the same thing all hoping for a full time position and all hearing the same promises. Some had been waiting 1.5 years to actually get one and it is usually only when they open a new store. They also rarely allow you to get free treatments as an employee. They mainly go to friends of the owners and nurses. Stay away, this place treats their customers badly and lies to their employees.

Viewing 82 - 84 of 1,233 Reviews

Glassdoor has 1,254 LaserAway reviews submitted anonymously by LaserAway employees. Read employee reviews and ratings on Glassdoor to decide if LaserAway is right for you.