Music & Arts reviews

2.5

25% would recommend to a friend

(573 total reviews)

Jeff Gottlieb

14% approve of CEO

11% positive business outlook

Music & Arts has an employee rating of 2.5 out of 5 stars, based on 573 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Music & Arts employee rating is 29% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

573 reviews
4.0
Jul 21, 2020
Recommend
CEO approval
Business Outlook

Pros

As a young musician, I applied to this job because it seemed like the perfect fit for someone who loves music. Cool, a music store, it's retail, just ringing people up and doing some other duties once and a while, get cool discounts too: NICE.––Jackpot. Well... Yes. It is all that + a lot more, more than an 18yr old would expect who's friends at other retail stores said retail was just running cashiers, putting things away, and helping customers find items put in plain view. The truth is, even as a part-timer, the amount of work required of you to successfully stay with the company is the equivalent of a late 40's individual at his serious job having trouble balancing life with work and work with life. I am possibly exaggerating, to make my point, but simply put, it is entirely rather intense. There are (at times ridiculously high) sales goals that must be met or else it is off with your head; constant check-ups with the higher-ups that will ask why is it that you haven't met your daily forecast (at moments, micro-managing-esque) and test you on product/store/marketing (aka, the current promos) and if you mess up, well get ready to hear it from your manager; monthly, sometimes bi-monthly, district meetings you HAVE to attend before the store opens (and mind you, probably not were you're located, but rather, at some 1hr long destination); bi-yearly big sales events that are super stressful you have to prepare weeks before the event or else it is off with your head; various financial contracts, the kind you'd do if you were taking out a mortgage loan or car loan (kidding, kinda, but yes, they're tough cookies), and if you mess up, well... it's off with your head; large truck unloading; managing and scheduling in-store lesson accounts, cold calling, and don't get me started on "rental season" (the busiest time of the year for the store). Oh oh oh, and, almost forgot, how could I have forgotten: you LITERALLY have to learn how to use some technical back-end database system the company spent bricks on that ended up being worse than the previous program they used that was much more intuitive and made for retail and not IT nerds, which, not to mention, only worked sometimes if the moon and the sun were aligned.

Cons

Even the full-timers I knew at this fine establishment thought the demands of the company were overwhelming (many contemplating offing themselves, having breakdowns, etc). All that has been said, aforementioned, is expected of part-timers––admittedly, to a lesser-degree... a slightly lesser-degree. So, where am I going with all this babble, burble, banter, bicker bicker bicker Brouhaha, boulder dash, ballyhoo ? For what is required of one: the pay should be better. It is okay, and one could have even said great back when the company was still a small non-franchise business; but by today's standards, where one could make more working as a cashier at Target or even at a posh upper-class grocery store (with WAYYYY fewer responsibilities) it is frankly sub-par. Raises you may ask? Often times, it does not even cover the US rate of inflation, so ironically, or peradventure, un-ironically, you actually get a yearly reduction, not a raise LOL. For the love of music, I implore you, I BESEECH YOU, to seriously consider all this and toss aside, discard, undo, your over-romanticized notions of working at a music store. Ah, yes, to be young again, I remember how in my salad days feeling with all my heart that working at a Music and Arts store was the best thing ever, however, that proved to be quite ephemeral and short-lasting, by month 3, being nothing more than the silly notions of a young school boy still in his salad days. To some, all that has been said, could be cons, but to others, pros! Cons, in that you'll be overworked and underpaid; pros, in that you'll gain valuable people and work skills. Oh, plus cool––not great–– discounts. It would be a gross understatement to say working here is like any other retail store.

2.0
Mar 3, 2020
Recommend
CEO approval
Business Outlook

Pros

I met some pretty incredible musicians working for this company and learned a lot during my time there. I loved my manager and most of the teachers who worked there. Seeing kids after finally nailing that song they had been working on for months was truly a moving experience for me.

Cons

I worked there for 2 months short of 2 years and never once got a raise based off not hitting sales goals my first 3 months in training.. despite hitting every sales goal after training. Customers would scream at you and bully you over anything. While my manager always had my back, he often got push back from the upper level rendering him helpless in most situations. People who never set foot in the stores are the ones who seem to call all of the shots as far as day to day functioning. I watched my manager get worked into the ground trying to have the staff's back. The managers are stripped of the power to truly run the store leading to things such as several days going by before getting responses on tasks as simple as teacher pricing. There is never any guarantee something is in stock on order entry despite the numbers saying so.. Dax is a joke. Ive never worked in a place where the systems often takes 5 mins to load if not more. I wanted to stick with this company, but their unwillingness to listen to their employees ultimately drove me away. I often used the tools "provided" to voice my concerns such as the suggestion box.. but never saw any change.

5.0
Apr 9, 2019
Recommend
CEO approval
Business Outlook

Pros

The management does a great job getting new students to sign up with you. As soon as you become a teacher, they really do their best to get you students ASAP! Whenever there was any kind of problem, the fellow employees and manager most often did a great job helping to resolve it.

Cons

Communication could have been better at times, especially when there was a cancellation on the day of. Most of the time, they left a voicemail if I missed their call, but sometimes I never received anything at all. Also for me personally, I found teaching students back to back, in 30 minute intervals, for several hours, without any breaks to be very draining. Maybe it works for some, but also not for others. There is not much flexibility when it comes to scheduling lessons in a way that works best for you as a teacher.

Viewing 25 - 27 of 573 Reviews

Glassdoor has 635 Music & Arts reviews submitted anonymously by Music & Arts employees. Read employee reviews and ratings on Glassdoor to decide if Music & Arts is right for you.