Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

519 reviews
1.0
Mar 5, 2026

Garbage Company

Recommend
CEO approval
Business Outlook

Pros

The owner has the reverse Midas Touch. Everything he and his band of DEI corporate cronies touch turns to hot wet garbage. Yes, I know, I'm posting this in the "Pros" section, that's how bad it is.

Cons

The implementation of incapable overseas reps has completely ruined everything. The billing reps can't do simple math or decipher bills or explain bills to the customers. The tech support reps are unknowlegable about our products functions, how to navigate and work them, how to fix them. The retention reps don't care if our customers stay or go. Feedback from the customers are that they intentionally call the wrong department, sales, because we're the only ones smart enough to understand and fix their problems.

4.0
Mar 2, 2026

Good company

Recommend
CEO approval
Business Outlook

Pros

Making right the changes as media industry is evolving to more digital capabilities.

Cons

Base salary could be more competitive

1.0
Feb 27, 2026

Mestec scam

Recommend
CEO approval
Business Outlook

Pros

Benefits were ok money was good

Cons

Mestec scam came in and took over and ruined everything

Viewing 31 - 33 of 519 Reviews

Glassdoor has 539 Optimum reviews submitted anonymously by Optimum employees. Read employee reviews and ratings on Glassdoor to decide if Optimum is right for you.