Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Director (9) , Retail Sales Associate (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 70 reviews)); "Great people and gets fun" ((in 24 reviews)); "Good hours and training." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are great." ((in 10 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 35 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 12 reviews)); "long hours and un real expectations" ((in 10 reviews)); "bad leadership." ((in 8 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

Optimum reviews

2.9

41% would recommend to a friend

(518 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Optimum has an employee rating of 2.9 out of 5 stars, based on 518 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

518 reviews

1.0

Jun 4, 2026

Stay Away

Residential account executive

Recommend

CEO approval

Business Outlook

Pros

None anymore. Company has gone downhill

Cons

The company is on the verge of bankruptcy. Commissions have been cut drastically. Lost over $50k over the last year in commissions due to cuts

2.0

May 31, 2026

Flexible work-life balance hindered by poor VP management

Portfolio manager

Recommend

CEO approval

Business Outlook

Pros

Good Work Life Balance very flexible

Cons

Horrible Management at the VP levels , only work to please their bosses

1.0

May 21, 2026

Great perks but poor leadership communication and compassion

Business operations coordinator

Recommend

CEO approval

Business Outlook

Pros

Great Perks! Insurance, and a paycheck!

Cons

Leadership communication and leadership compassion is vastly lacking. The company "community" is entirely for show, they don't actually have any concern for anyone "below" them.

Viewing 4 - 6 of 518 Reviews

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Jobs at Optimum

Retail Sales Consultant

Kingman, AZ

View job

Maintenance Technician 3

Door to Door Sales Representative

Warehouse Specialist I

Optimum

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Stay Away

Flexible work-life balance hindered by poor VP management

Great perks but poor leadership communication and compassion

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