Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Director (9) , Retail Sales Associate (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 70 reviews)); "Great people and gets fun" ((in 24 reviews)); "Good hours and training." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are great." ((in 10 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 35 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 12 reviews)); "long hours and un real expectations" ((in 10 reviews)); "bad leadership." ((in 8 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

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Optimum

Optimum reviews

2.9

41% would recommend to a friend

(518 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by demographic groups

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Optimum has an employee rating of 2.9 out of 5 stars, based on 518 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

518 reviews

4.0

May 20, 2026

Benefits and solid pay structure

Sales

Recommend

CEO approval

Business Outlook

Pros

Good benefits, solid pay, and good management.

Cons

constantly changing offers, lack of information in work directory.

3.0

May 16, 2026

Work from home benefits, but management is lacking

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, pretty good benefits,

Cons

Lack of management when needed, too many changes too frequently, slow tools.

1.0

May 15, 2026

Horrible

Customer retention specialist

Recommend

CEO approval

Business Outlook

Pros

There is no pro's The company is broke, they hanging on by a thread.

Cons

There is no cons/ nothing to say.

Viewing 7 - 9 of 518 Reviews

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Benefits and solid pay structure

Work from home benefits, but management is lacking

Horrible

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