Pager Health reviews

4.0

68% would recommend to a friend

(93 total reviews)

Walter Jin

82% approve of CEO

66% positive business outlook

Pager Health has an employee rating of 4.0 out of 5 stars, based on 93 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pager Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

93 reviews
4.0
Aug 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Made friends there You will learn a lot no matter what position you're in Company early on made a point to make an investment in AI and Data Science Pager really is a cool product trying to solve a massive problem in healthcare! It was the first of its kind, especially after the online live nurse chat rolled out. The passion within the team to improve the patient experience and access to care was very exciting to be a part of Post-MVP launches were quick Team was challenged to keep pushing the envelope to test, fail (quickly if so), and continuously improve the product and decision making in all departments. While these changes can be problematic for business units with longer sales cycles or operational hurdles, it made one react quickly and learn-on-the-go to support pivots Mix of clinical talent staff (nurses, doctors, APPs) with non-clinical staff provided valuable perspectives Took a while but the team eventually adopted data driven decision making Location in SoHo in lower Manhattan in nice pace of change from midtown or other very corporate areas of NYC

Cons

Lots of pivoting, as in an abnormal amount. Too many egos in leadership that made it challenging for the rest of us to understand what was the unified goal/vision/next steps of the company. Yes, growing pains for sure, but it was a struggle to not have leadership on the same page sometimes. I saw this improve tremendously during the latter part of my time there as the company made significant changes (new CEO for example). So this may have improved, but I think any previous negative reviews and churn could be contributed to employees feeling futile with leaderships' lack of unified direction after working there for 2+ years The engineering team was given too much freedom at times to the point where business decisions were effectively being made by engineering deciding what made it into the road map or not

5.0
May 2, 2019

True Startup Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

One of the most thrilling startup experiences in my career. A company with a bold mission and trying to make a difference in the healthcare space. A place where you can learn from your peers and feel recognized for your contributions. The company is filled with highly motivated and nice individuals who care. The company made a significant pivot a few years ago to become more of an enterprise-facing business. This transition required bringing in new talents including more clinical and enterprise experience. Unfortunately, for some departments, this led to major changes including departures as the company wasn't the same one they first joined and loved. No one's to blame here in my book as startup's change and you either adapt with the change or you leave to find a better fit. The reality is that did happen and some of these reviews here reflect that transition. Today the company is on a very positive trajectory with major growth in revenue, volume, and employee headcount. Some departments such as engineering/product have nearly doubled in less than 6 months. The company culture has really taken off with social events on a monthly basis that our amazing officer manager organizes, all hands to give everyone transparency into what's happening, and public recognition of efforts across departments. I feel people at this company treat each other with respect and many even consider themselves as friends even outside of work. From a career perspective, this is a place one can expect to learn a lot very quickly and be expected to make an impact. It's an environment for individuals who thrive in taking ownership, being proactive and challenging themselves. The compensation and benefits are what you'd expect with a mid-stage startup. I've enjoyed my time at Pager and would highly recommend it, especially if you're seeking a mission-oriented startup environment.

Cons

The company does have some growing pains, it needs to invest more heavily in processes that allow scalability. There are a number of new projects coming that will challenge the team's ability to execute. Hiring more people and maturing processes will definitely be needed.

5.0
Apr 30, 2019

One of the best companies I've worked at

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- THE PEOPLE. Can't speak on behalf of everyone at the company, but personally I look forward to working with and learning from my coworkers everyday. Outside of my own department, people are generally friendly. 
- Turnover. Yes, it’s a pro. Company is going through a lot of growth and is consistently hiring people. Sometimes bad people get hired, but at least the company react to it quickly. There is nothing more frustrating than having to work with people who are clearly incompetent/toxic/all about that drama. one of the reasons why I enjoy working with Pager is because the ones who managed to stay are actually good people who care about the job and the quality of the product. Company does not publicly announce the exact reason for specific employee termination for obvious reasons, but I think the dramatic/click-baity reviews here speak volume of those people’s character. 
- Management tries to be as transparent as possible. The CEO and some of the VPs are the most inspiring/dedicated people I’ve met.
 - The growth. Company is getting sizable contracts with some very big named clients. Not a lot of start up this size can pull it off. Truly impressive management team. - Very good healthcare benefits and work life balance 
- Great location

Cons

- Processes are work in progress and definitely not perfect, not for people who need a lot of structure
 - Perks could use a boost - People like to have meetings but they are not always useful

Viewing 76 - 78 of 93 Reviews

Glassdoor has 102 Pager Health reviews submitted anonymously by Pager Health employees. Read employee reviews and ratings on Glassdoor to decide if Pager Health is right for you.