PetSmart reviews

3.1

37% would recommend to a friend

(10,792 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Apr 22, 2019

Lots of work not too much help

Recommend
CEO approval
Business Outlook

Pros

Not typical long hours during holidays. Get 3 days off during Holiday weeks.

Cons

Usually not enough labor to manage all the archaic out of date processes. District Leaders comes in and beats you up for not completing all the task but many times only 3 people in the entire store.

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PetSmart Response
7y
Thank you for the feedback. I'm sorry to hear this is your experience. We greatly value our associates and always want to ensure a positive environment. Please know, you can always share more via the CareSmart line at 1-800-738-4693. Thank you, again.
5.0
Jul 5, 2018

Former manager

Recommend
CEO approval
Business Outlook

Pros

Fun atmosphere. Great customers. Really fun if you love pets.

Cons

Getting hit hard by both competitors locally and online. PetSmart realizes this and is pushing their own Chewy.com. Especially if they put proprietary items on Chewy. Corporation will stay strong but stores will continue to dwindle. Don’t plan on bonuses.

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PetSmart Response
7y
Thank you for taking the time to leave a review. It's wonderful to hear how much you enjoyed the atmosphere, pets and pet parents! We are incredibly optimistic about PetSmart's future and look forward to continuing to be a trusted partner to pet parents and pets in every moment of their lives. Thank you, again, for taking the time!
1.0
Sep 3, 2018

23 years waisted !!!!

Recommend
CEO approval
Business Outlook

Pros

Interaction with animals, good benefits

Cons

Company will stab you in the back , NO loyalty from upper Management , DM and up . Talk of “ Pets are Family” has no validity with this company , truth is pets make this company and its hedge fund owners Billions of dollars !!!!

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PetSmart Response
7y
We are committed to creating a positive and welcoming environment. I am sorry you did not have that experience. Please contact the CareSmart line at 1-800-738-4693 so we can understand more. Thank you.
Viewing 31 - 33 of 10,792 Reviews

Glassdoor has 11,055 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.