Press Ganey reviews

Company operates like a Pyramid marketing org. Management keeps hiring chief-this, chief-that to parade out at conferences. Very little cohesion and transparency. There are 3 “People” officers alone. CEO pulls back on 401k match during pandemic, then goes about acquiring companies while sticking it to associates and praises the “largest acquisition the company has ever made”. Only seems interested in the next equity event which allows him to pull his golden parachute. Has burned through strong leaders and change agents from the likes of Amazon and run the place like his own little fiefdom. Created a culture of blame, cutthroat behavior and stand-offs across departments. Lackluster investment in technology for many years and is getting pummeled by the likes of Medalia and Qualtrics with speed to market and modernization. Was totally against consumerism for years, makes one acquisition, acts as if they were all about it from the start. Total lack of authenticity. Each year they campaign associates to vote for their CEO on influential healthcare leaders list or push to slant the glass door ratings higher. Has zero interest in any constructive employee feedback especially exit interviews.

Everything else. Low pay, terrible benefits, zero training/documentation for anything. Constantly changing processes dealing with a poorly built new platform. If you’re unfortunate enough to be within the radius of an office, you will have to come in. It is not a fully remote position; even though it absolutely can be AND WAS for several years. This job has completely eroded my mental health to the point where I’m on the verge of quitting every single day. People are extremely unhappy here; with the exception of the upper level management, who is completely out of touch with what we do or what we deal with on a daily basis. Advice for potential employees: DON’T TAKE THE JOB!