Press Ganey reviews

3.3

53% would recommend to a friend

(812 total reviews)
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Patrick T. Ryan

51% approve of CEO

46% positive business outlook

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

812 reviews
3.0
Aug 12, 2021

Political Climate

Recommend
CEO approval
Business Outlook

Pros

Press Ganey pays well. The work was interesting and the small office location I worked at had a great atmosphere. We would have nerf battles when tension was high and it lead to team bonding.

Cons

Political, political, political! Many people were let go due to who hired them instead of decisions being based on their contributions. Upper management was more interested in lining their pockets instead of the work or the teams. This is alwasy a recipe for a terrible working culture.

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Press Ganey Response
4y
Thank you for sharing your feedback and your perception of what it was like working for Press Ganey pre-pandemic. We appreciate the details you provided on areas you believe we can improve upon to help handle future changes within the company.
2.0
Dec 5, 2019
Recommend
CEO approval
Business Outlook

Pros

- Flexibility and being able to work from home. - Good vacation time (if you can use it)

Cons

- The technology is awful and takes way to long to do a single thing. - They promote employee engagement but they don’t implement that in their own organization. - Work life balance - you have no life - you are over loaded with clients and working all night, weekends and on vacation. - high turnover, which then causes more account managers to be overloaded with clients. - Pay is low for Account Managers and for the amount you do for the client. There is also no pay scale - mid market AM vs and Enterprise AM could definitely be making the same amount of money.

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Press Ganey Response
6y
Press Ganey is committed to investing in technology to provide our associates and clients with cutting-edge technological solutions to enhance efficacy. Through our acquisitions and growth, we continue to integrate and enhance our technology to lead the industry. Our focus on employee engagement drives our operations and we strive for every associate to enjoy a work life balance. Based on direct involvement from our account management team, we have taken many steps to ensure work life balance, such as the implementation of a new client support structure. We’re disappointed that you experienced these challenges and would have wished that you had shared them with your manager and HR so we could have assisted you.
1.0
May 24, 2017

Unusual Experience

Recommend
CEO approval
Business Outlook

Pros

The benefits are great. There is a lot of flexibility to take time off if needed. Not much else I can say is a pro.

Cons

Management, inconsistencies across teams, lack of ability to move up or around in the company. Thoughts and ideas aren't too valued.

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Press Ganey Response
9y
Thank you for your feedback. Press Ganey is proud to foster an associate-driven culture. As reflected by our recognition on Becker’s list of the top places to work in health care for the past three years, we consistently invest in helping our associates advance their skills, abilities and careers. Press Ganey maintains a robust mentorship program that enables associates to broaden their understanding of the business, identify and reach their goals and cultivate their leadership skills. We greatly value our associates’ opinions and are consistently reaching out for feedback with bi-annual pulse engagement surveys. The responses we collect are thoroughly reviewed by all levels of leadership and many have been adopted within the company. If you have thoughts on ways in which we can continue to help associates advance or communicate that message, we hope you will share your suggestions with your manager or human resources.
Viewing 133 - 135 of 812 Reviews

Glassdoor has 844 Press Ganey reviews submitted anonymously by Press Ganey employees. Read employee reviews and ratings on Glassdoor to decide if Press Ganey is right for you.