Is Press Ganey a good company to work for?

Press Ganey has an overall rating of 3.3 out of 5, based on over 845 reviews left anonymously by employees. This rating has been stable over the past 12 months. 53% of employees would recommend working at Press Ganey to a friend and 46% have a positive outlook for the business. The best reviews about Press Ganey have been left by employees working as Vice President , Director and Manager .

Does Press Ganey pay their employees well?

According to anonymously submitted Glassdoor reviews, Press Ganey employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Press Ganey. This rating has been stable over the past 12 months.

How satisfied are employees working at Press Ganey?

53% of Press Ganey employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Press Ganey 3.7 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Press Ganey?

Account Manager (49) , Advisor (41) , Director (17) , Managing Director (12) , Manager (11) , Application Specialist (10) , Patient Experience Advisor (10) , Vice President (10) , Analyst (7) , Operations (7) , Senior Software Engineer (7) , Account Director (6) , Application Support (6) , Comment Processor (6) , Finance (6)

What are the pros of working at Press Ganey according to real employee reviews?

"Great benefits and the company cares about the employees!" ((in 69 reviews)); "The mission of the organization is meaningful and there are many great people that work there." ((in 49 reviews)); "Flexibility and being able to work from home." ((in 32 reviews)); "Great team and cross" ((in 31 reviews)); "Good work/life balance" ((in 24 reviews))

What are the cons of working at Press Ganey according to real employee reviews?

"Senior leadership doesn't seem to look at the impact of decisions for cascading negative results." ((in 35 reviews)); "low pay and working with either bumpkins or sociopaths." ((in 26 reviews)); "Upper management is disconnected from reality." ((in 16 reviews)); "Lots of internal dysfunction and poor communication" ((in 10 reviews)); "Layoffs occur, but always room to hire newly created Senior Vice President positions" ((in 9 reviews))

What are employees saying about Press Ganey layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Press Ganey layoffs and their outlook for job security at Press Ganey in 2026.

What are the top reviewed Press Ganey locations?

South Bend , Chicago , Charlotte , Boston , New York , Washington , Atlanta , Baltimore , Wakefield , Austin , Dallas , Fort Worth , Houston , Elkridge , Provo , Virginia Beach , Cincinnati , Saint Petersburg , Mays Landing , Richmond , Arlington , Madison , Milwaukee , Phoenix , Tempe , Detroit , Southfield , Eastern , Louisville , Georgetown

Press Ganey reviews

3.3

53% would recommend to a friend

(813 total reviews)

Patrick T. Ryan

51% approve of CEO

46% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.3

Culture & values

3.1

Compensation and benefits

3.0

Senior management

3.0

Career opportunities

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 813 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

813 reviews

3.0

Jun 15, 2021

A unique entry-level job

Phone survey representative

Recommend

CEO approval

Business Outlook

Pros

- Starts $15/hour - Easy, easy work - When hired by the actual company, get satisfactory benefits and PTO

Cons

- Monotonous work; can be psychologically damaging if repeated rejection doesn't suit you well - Until you get hired by the actual company (which can take over a year sometimes) you're stuck with a stingy UTO balance - You live under the thumb of HIPAA, CMS, and QA guidelines; even the smallest details will be scrutinized and you need to be consistent to remain working there

Press Ganey Response

4y

We appreciate you taking the time to leave a review to let us know your perception of your experience at Press Ganey. While we hate to see that you are no longer with us, we are grateful that you provided a great level of detail and advice on ways that we can improve.

2.0

Jun 3, 2021

Over worked under paid and under appreciated

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits and flexibility in hours

Cons

Job constantly changing with little to no guidance. Responsibility grows while pay is stagnant

Press Ganey Response

4y

Thank you for taking the time to provide feedback. We're grateful to hear you are happy with your benefits and flexibility with your hours. In response to your feedback on guidance and responsibility, we encourage you to reach out to your manager as part of our mid-year review cycle or your HRBP to discuss in greater depth.

2.0

Oct 4, 2020

Limited opportunity

Customer service

Recommend

CEO approval

Business Outlook

Pros

Okay benefits, nice coworkers, some laid back holiday celebrations.

Cons

Tend to only promote those with decade long connections with others there particularly when they lack the skills, degrees and history to support that position.

Press Ganey Response

5y

Thank you for your feedback. Press Ganey has built a culture to help support career development across departments. Our promotions typically happen in July and January annually and are based on merit and performance.

Viewing 196 - 198 of 813 Reviews

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A unique entry-level job

Over worked under paid and under appreciated

Limited opportunity

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