Reputation reviews

3.2

45% would recommend to a friend

(460 total reviews)
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Joe Burton

52% approve of CEO

32% positive business outlook

Reputation has an employee rating of 3.2 out of 5 stars, based on 460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

460 reviews
1.0
Sep 16, 2016
Recommend
CEO approval
Business Outlook

Pros

The free lunches you are encouraged to work through, in an effort to maintain work throughout the day and keep you in the building.

Cons

I'm here to comment on one thing: Despite what HR responses say, Michael Fertik (the CEO) DOES routinely ask individuals in the office, in whispered voice, to write reviews on Glassdoor and encourage like-minded friends to do so. I was the company's first social media manager - I've very successfully moved on and have no dog in this fight other than to say that I was directly asked to do this, by Michael Fertik, on three separate occasions in one month. I never did. I was fired when I failed to do this. After four promotions in two years and heading up / revitalizing three different departments. Their privacy product - rather they want to be known as Reputation, ReputationDefender, MyPrivacy, oDesk-on-the-sly, or some other product marketplace manipulation - has been through no less than four rebrandings in as many years. Why? A few years ago it started being outsourced overseas to India. Again: Reputation.com outsources their privacy work to India. Great for some things, not privacy. The second prong of my firing was bringing this to Fertik's attention - he feigned ignorance of the situation, seemed to understand my concern and protest for the ethics of this particular outsourcing. Folks, if you have self-respect, work at literally any other sales or tech start-up. I never engaged in their behavior, and things turned south fast when, in an effort to be profitable, they started pulling all the above games. It was a stellar company with a great vision before the greed set in. Now it's not. Go find a true, revolutionary company in the City or SV that doesn't still play "start up" ten years later. You're going to get burnt at worst, have trouble sleeping at best.

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Reputation Response
9y
Thank you for the feedback! I think you'll find that things have changed quite a bit in the past two years since your departure. First, we have a new corporate structure and two new CEOs in place, along with an entirely new leadership team on the Enterprise side. Your review discusses your experience with our Consumer entity (ReputationDefender LLC) which you can find on Glassdoor as well. They are currently showing great feedback from employee reviews, with a 5.0 star rating and 100% approval rate of their CEO, Rich Matta. We're very glad you've experienced success in your career after your departure from Reputation. Best of luck in the future!
1.0
Mar 13, 2019

One word - Titanic

Recommend
CEO approval
Business Outlook

Pros

Strong market presence, Great product vision, roadmap and value.

Cons

Brand new management from the C-suite down - Nepotism and cronyism at its worst with gangs forming in nearly every department with "new hires" vs "existing staff". Middle management heavy with a lot of new "VPs". Turn over is like I've never seen before. A lot of the key people who were responsible for the company's success have been pushed out the door and quickly replaced by former coworkers of the CEO. Reputation.com for a long time was a wonderful place to work, amazing culture, rewarding work, just overall a great place to be in but things have gone downhill over the last year in a big way. Incompetence in company direction is at an all time high.

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Reputation Response
7y
We appreciate the feedback that you have provided. We understand the frustration and challenges that comes with a new management team, however we are working together as the business continues to grow. We realize that there have been and probably will continue to be growing pains and we will strive to communicate better to our organization. Thank you again for relaying your concerns.
1.0
Aug 20, 2019
Recommend
CEO approval
Business Outlook

Pros

I've worked at reputation.com for a year, and when I was hired on, I enjoyed my work. My job description matched my duties, my management staff was fun, and social, and I felt like a valued part of a great startup. I was able to work from home when I needed to, which as a parent was very convenient. I was flown out to HQ in Redwood city to train, and lunches are catered multiple times a week, with team building lunches to boot.

Cons

When Our new CEO Joe Fuca was brought on, it was lauded as the next step in becoming a publicly traded company. Joe had helped others big companies like Docusign and Salesforce before. While the company was excited by this shift in goals, the corporate attitude shifted as well. Teams were entirely dissolved, and rolled into new ones, positions were cut and outsources to Indian contractors. Big name, beloved managers were 'leaving' left and right. I loved Reputation.com when I started. Now, I feel like a disposable part in a cold machine that's only drive is to generate revenue, and the corporate culture and employee morale has suffered as a result.

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Reputation Response
6y
Thank you for providing feedback about your time with Reputation.com. We are thrilled to hear that it was a great place to start your career. Since hiring our CEO, we have grown and have expanded our solutions offerings and with that, came a lot of change. We are working diligently and proactively to ensure employee engagement and happiness. We do value your input and wish you well in your future endeavors.
Viewing 4 - 6 of 460 Reviews

Glassdoor has 488 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.