Reynolds American reviews

3.2

53% would recommend to a friend

(1,797 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jun 1, 2022
Recommend
CEO approval
Business Outlook

Pros

The only real upside was some of the friendships I made while working at Reynolds.

Cons

If you’re interested in working at Reynolds, you should first ask yourself what you intend to get out of the job. If you’re executive management, then you’d probably enjoy your time at Reynolds, as they're the only people that really matter at the company anymore. However if you’re one of the regular people, you’re going to get stomped on, overlooked, and have all the credit for your hard work go to those above you. The culture has become absolutely toxic. Since the merger with BAT, the entire culture of Reynolds has been gutted and replaced with a business strategy that comes directly from London that has no connection to the American market or the people who work for Reynolds. Meetings are out of control at this company. Most people have 6-8 meetings a day 5 days a week and no time to get your actual work done. In one of these meetings, someone once asked how we were supposed to get our work done, and were told that’s what nights and weekends were for. You can forget about any kind of work/life balance. The culture at Reynolds has become so abusive that no one even bothers reporting the abuses - people just quit. They've had a huge outflow of seasoned people from the company, but no one can stand being there any longer. HR is either uninterested or inept, and if you do say anything about very obvious violations, your input goes unheard and unanswered. Bottom line - this is not the RJ Reynolds of yesteryear. It's a horribly unbalanced company, with senior management that is only interested in bumping up the stock price a few pennies to look good to the executive team in London. It's a sad shell of the company it used to be.

2.0
Nov 8, 2021

This is a job not a career

Recommend
CEO approval
Business Outlook

Pros

*Solid health benefits *401k match plus a percentage over dependent upon what your contribution is *Company car that you can use personally/plus gas and maintenance *You're not in an office so you have some autonomy over what your day looks like * Quarterly bonuses

Cons

*Company is going through a lot of changes which results in miscommunication and overall chaos * No consistency in bonus payouts. We had a yearly bonus but it was changed to quarterly with moving target quotas. I would literally watch my targets change from week to week * Our roles and expectations would change on a whim. * The most difficult thing to accept was how little BAT respected the TM role. We launched their brands, leveraged our relationships to get them to accept their programs and they repaid us reducing severance and laying the most tenured people off without the option to fill open roles.

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Reynolds American Response
4y
Thank you for your review. Your feedback regarding Reynolds American benefits is appreciated.
1.0
Oct 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Not much anymore. Benefits are pretty standard compared to other organizations although as of late you will be punished and/or denied when trying to use PTO.

Cons

All the negative reviews on here sum it up pretty well. Reynolds has been hijacked by a group of arrogant, narcissistic, egomaniacs that want to parade around the country at race tracks and other events to present the illusion that they are successful and intelligent business people. Very childish attitude and behaviors which are really becoming too much to stomach. We are alienating our customers and wholesalers while the latest “winning mindset” business practices are at best unethical and at worst illegal. Do not get duped into working here under the pretense that you are somehow creating a better tomorrow as they like to say. In reality they are loosely trying to solve a problem they created while profiting from it and at the same time perpetuating the problem saying they need more profits from said problem products to reduce the harm they cause. No this is not the twilight zone, you have entered a typical day at the echo chamber which has become Reynolds.

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Reynolds American Response
4y
We appreciate your review. We strive to provide our employees with an environment in which each person feels heard. Please know, we use all of our employees' feedback to help us shape and improve our processes with the end goal of making the company a better place to work.
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