Does Reynolds American pay their employees well?

According to anonymously submitted Glassdoor reviews, Reynolds American employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Reynolds American. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Reynolds American?

53% of Reynolds American employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Reynolds American 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Reynolds American?

Territory Manager (443) , Territory Manager III (141) , Senior Territory Manager (68) , Senior Manager (58) , Account Manager (48) , Territory Sales Manager (48) , Senior Division Manager (36) , Territory Manager II (31) , Lead Manager (27) , Manager (22) , Sales Representative (20) , Director (19) , Trade Marketing Intern (17) , Senior Scientist (16) , Division Manager (14)

What are the pros of working at Reynolds American according to real employee reviews?

"Great benefits and company vehicle" ((in 302 reviews)); "Good pay and gives you food experience." ((in 121 reviews)); "Generally great people to work alongside (There is always a few bad eggs.)" ((in 91 reviews)); "Good Salary and Benefit required to attract and hold employees" ((in 70 reviews)); "Great work life balance: Opportunity to work from remote" ((in 55 reviews))

What are the cons of working at Reynolds American according to real employee reviews?

"Management changes the strategy to quick and micro management." ((in 74 reviews)); "So many reorgs and a toxic culture to the point I quit point blank without anything lined up." ((in 69 reviews)); "Your day to day happiness will truly depend on your direct manager and region management." ((in 68 reviews)); "Great way to keep seasoned and tenured territory managers motivated." ((in 41 reviews)); "Terrible upper management, very corrupt" ((in 40 reviews))

What are employees saying about Reynolds American layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Reynolds American layoffs and their outlook for job security at Reynolds American in 2026.

What Reynolds American locations have received the highest employee ratings?

Detroit , Richmond , Greensboro , Baltimore , Memphis , Saint Louis , Dallas

Reynolds American reviews

3.2

53% would recommend to a friend

(1,795 total reviews)

David Waterfield

69% approve of CEO

53% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.3

Diversity & inclusion

3.1

Work/Life balance

3.0

Career opportunities

2.9

Culture & values

2.8

Senior management

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jun 21, 2021

Market Confusion/Internal and partner disruption

Territory manager

Recommend

CEO approval

Business Outlook

Pros

Salary, benefits, similar to other CPG companies

Cons

On point with previous reviews. The biggest hindrance to sales is marketing. The idea of market disruption is good in theory, not practice. I don’t know if any other company that tries to build a brand by constantly changing the message and strategy of that brand. It’s only creating disruption to retailers and employees. And there is no one in upper management who has been a TM in today’s environment causing a huge wedge between the generals and the foot soldiers. People are leaving in droves doing nothing but increasing the workload for those of us who have decided to stay with the hope that home office will start to listen and adjust. It comes down to respect, and at this point, no one in the field respects anyone in the building. There are no leaders in the field. Mid level managers have no backbone to push back and be a voice for the ones doing the work. Everyone is terrified to say “no”. You disagree, you’ll be the next TMC. This company lacks real leaders and it’s a shame. Wasn’t always this way.

Reynolds American Response

4y

Thank you for writing a review. Our organization is embarking on an exciting transformation journey. Our employees' feedback is important to us. We encourage you to discuss your concerns with your manager. Our HR Business Partners are there to assist when our employees need help.

1.0

Aug 10, 2021

WTF is happening

Division manager

Recommend

CEO approval

Business Outlook

Pros

Pros? Company car and even that isn’t worth it because of all the crap they put you through.

Cons

Management is cold. BAT is even colder. As an employee I do not feel valued or appreciated. And trust me, I’ve made a lot of money for BAT over the years. Oh and BTW, upper management is PAYING employees to leave good reviews. So this “2.7” is BS. They want you to do a lot of work and then they let you go once they are in a good spot. It’s a *crappy* company. Extremely toxic culture.

Reynolds American Response

4y

Thank you for sharing your feedback. We do not endorse any practice of untrue reviews. We value your feedback and encourage you to discuss your concerns with your line manager or HR business partners.

1.0

Aug 20, 2021

People are #’s

Senior manager marketing/sales

Recommend

CEO approval

Business Outlook

Pros

Company car, 401 K, Medical/Dental and reminders of this organization investing in their people. Certification along with employee reviews is in the rear view as we speed toward Propel 2.0.

Cons

Ineffectual leadership with no clear strategy other than pumping products out to retail and profits into executive leaderships hands. It might break the bank of employee moral and the Reynolds name with our customers but it doesn’t matter as long as you hit 8.2 calls per day and we inch toward that #1 spot. Long story short…this organization will not value your contributions (how could they when the next plus out/product drops next week?). The balance sheet is still a little heavy so my advice is to ask yourself if that is the type of culture you would like to invest in.

Reynolds American Response

4y

Thank you for being a part of our company over the years. Our organization is embarking on an exciting transformation journey. We will continue to provide our employees with an environment that each person feels heard. Please know, we use all of our employees' feedback to help us shape and improve our processes with the end goal of making the company a better place to work.

Viewing 7 - 9 of 1,795 Reviews

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Winston-Salem, NC

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Winston-Salem, NC

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Mechanical Specialist

Winston-Salem, NC

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