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SRS Health reviews

3.1

47% would recommend to a friend

(40 total reviews)

Khal Rai

100% approve of CEO

41% positive business outlook

SRS Health has an employee rating of 3.1 out of 5 stars, based on 40 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SRS Health employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

40 reviews
1.0
Jul 12, 2019

SR-MEH

Recommend
CEO approval
Business Outlook

Pros

Some good coworkers (much which have since left) and casual dress code. They also offer medical benefits and 401k to full time employees - no frills like most general businesses. Experience to add to your resume.

Cons

Honestly, just about everything. I remember just before i left they were planning on implementing "Mandatory OT" - give you, said prospective employee, no work / life balance what-so-ever. They were also shifting over to a hybrid overseas tech support model, which i'm guessing is probably more cost efficient on their end but more unproductive in a place that was overwhelmed with support issues to begin with - which leads me to: they're selling a broken product. DON'T take a tech support position here - you will regret it. Sales and marketing type employees seemed to be treated better in this organization, but i can't comment on their job experience - though if you're in tech support, expect to do everyone elses job for them, your own job, and then some. There's also not a lot of growth here unless you're "buddy buddy" with the higher ups or you work a ridiculous amount of hours (100+ a week). You should also expect to potentially be laid off every 6 months or so - especially if you're charting on the "lower level" of company productivity.

4.0
Sep 23, 2015
Recommend
CEO approval
Business Outlook

Pros

My teammates are some of the brightest, most talented people that I've ever worked with. Working in an environment that fosters personal and professional growth. Management genuinely cares about their employees, and it taking a lot of action to improve morale after a particularly bad year. Work from home days once per week. Recently shifted to an agile software development process, which has increased product quality and has empowered teams to make product decisions. All in all, it is a great place to be - and I am proud to be a member of the team. .

Cons

Different layers of management frequently have conflicting goals and are not on the same page. It is common to have more than one functional manager try to assert their individual agendas to their employees, which ultimately causes confusion and chaos among team members. People generally feel like they are wearing "too many hats" and can be overwhelmed by the amount of responsibilities an individual has to carry. There are still lingering staffing and morale issues, but they are slowly being resolved . Even after transitioning to agile, there are still some functional silos that exist which can create "Us vs. Them" mentalities. We have a meeting happy culture. Countless hours will be spent going over PowerPoint slides that could have easily been an email or an informal conversation. Sometimes, it is hard to get your regular work done. Quite a few people feel obligated to put in extra hours to compensate for lost time.

avatar
SRS Health Response
10y
Thank you for sharing your candid feedback – and for sharing your SRS pride! Your passion for what we are accomplishing is evident in your review, as is your desire to keep things constantly improving. In terms of that improvement, I really value the insights you have provided here. We are trying to find more ways to streamline unnecessary tasks so that the vast majority of each of our days is spent doing truly meaningful work. As you allude to, it’s been a busy year, but there is always time for me to mingle. I’ll be sure to do it a bit more often. Having people like you on our team is one of our key differentiators. Again, thank you for this review. You made my day. Sincerely, Scott Ciccarelli, CEO
1.0
Dec 17, 2013

Terrible -- Stay Away!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(Some) of my co-workers are good people to work with. (Some) clients give you satisfaction when you're able to assist them with a request or issue.

Cons

Practically everything. Poor mis-management and company lacks communication between departments and even in departments themselves. Poor delegation of work. Generally overworked due to company's demand for high (unreachable) expectations. No growth opportunity. Little vacation & sick time (3 days of sick time allotted per a 365 day calendar -- who gets sick for 3 days only??). Poor pay. Well below the market indicates for the title. I've been working here for two years and have not been offered any type of raise (not even the general two / three percent for inflation). Company likes to give you more work (projects, etc.) and does not compensate for your time via higher pay. No bonuses. Management is a joke. They like to put the wrong people in charge, people that don't know how to manage or what they're doing. They don't want to hear any employee's ideas or thoughts, either. They have a "don't want to be bothered with you" type attitude. The company tries to employee what they call an "ETP" (Eager to Please) culture & tries to trick you that it's a "family oriented" business. The truth is it's the complete opposite. No one here is "Eager to Please" me. They care more about kissing up to clients and their bottom line in order to line the pockets of the higher ups here. They like to "dump" everything to their Support team. Even things that have nothing to do with Support. They pride themselves on their Support team, but the irony is that they treat the Support team like garbage internally!! To sum up the Cons and company mindset in general: This company is located in NJ and I was employed here during Hurricane Sandy. Hurricane Sandy decimated most of the state (no power, flooding, etc.), but the company expected you to check in daily (I had no power for two weeks) and even work the day of & after the hurricane hit!! They even recommended you drive around to the few parts of New York and New Jersey that had power in order to work remotely!! Even recommending coffee shops!! Are you kidding me??

Viewing 13 - 15 of 40 Reviews

Glassdoor has 41 SRS Health reviews submitted anonymously by SRS Health employees. Read employee reviews and ratings on Glassdoor to decide if SRS Health is right for you.