Is Senture a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Senture have rated their employer with 3.2 out of 5 stars in 58 Glassdoor reviews. This is a higher than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Senture .

Does Senture pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Senture with 3.4 out of 5 stars based on 58 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Senture.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 59 reviews)); "Good pay sometimes, work from home" ((in 42 reviews)); "great people and pay and get to work form hom" ((in 16 reviews)); "Benefits were great!" ((in 12 reviews)); "Friendly supervisors" ((in 8 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews)); "definitely have favorites" ((in 5 reviews)); "Insurance is expensive" ((in 4 reviews))

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Senture

Senture Customer Service Representative CSR reviews

3.2

55% would recommend to a friend

(58 total reviews)

Michelle Paiz

Not enough data to show CEO approval

26% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.6

Work/Life balance

3.4

Culture & values

3.4

Compensation and benefits

2.9

Career opportunities

2.5

Senior management

Customer Service Representative (CSR) employees have rated Senture with 3.2 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

58 reviews

3.0

Jan 15, 2023

kindness

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

things started out great and after i was there for a short time it was hard to get help when needed and it eventually got very frustrating to the point i no longer wanted to work for someone that acted as if it was a problem to help me when i was making them look great to our customers.problem for senture

Cons

help you when you need help, dont talk about others for things that they dont do as good as you because in the end we all had to start some where and that was and still is a really big issue there in the office working, at home you dont have to deal with it.

Senture Response

Hello. Thank you for taking the time to leave a review. We appreciate the feedback and will relay feedback to the team to help improve in the future. Thank you!

2.0

Jan 4, 2023

Not family oriented

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Did receive training and had ongoing help.

Cons

Will not work with you during family emergencies.

Senture Response

Thank you for taking time to leave a review.

2.0

Oct 14, 2022

Senture

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay per hour is ok

Cons

Management sucks and no promotion chances

Viewing 34 - 36 of 58 Reviews

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Senture Customer Service Representative CSR reviews

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kindness

Not family oriented

Senture

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