Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Senture

      Engaged Employer

      Senture Customer Service Representative CSR reviews

      3.2

      55% would recommend to a friend

      (58 total reviews)

      Michelle Paiz

      Not enough data to show CEO approval

      26% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.6

      Work/Life balance

      3.4

      Culture & values

      3.4

      Compensation and benefits

      2.9

      Career opportunities

      2.5

      Senior management

      Customer Service Representative (CSR) employees have rated Senture with 3.2 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      58 reviews
      5.0
      Mar 28, 2025

      Straight-forward work, honest company

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Senture was a good employer. I had no issues. The workplace culture was great and the pay was good.

      Cons

      The nature of the work was tedious, but that's not Senture's fault. Being a call center rep for a health insurance company is exactly as fun as it sounds. Do be aware, when then have Work-From-Home options, you will be micromanaged so they are getting a FULL 8 hours from you. That's the nature of entry-level customer service remote work, though.

      avatar
      Senture Response
      1mo
      We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.
      3.0
      Mar 26, 2025

      At your own risk

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Micro managing. Only care about themselves.

      Cons

      All of the above ^

      avatar
      Senture Response
      1mo
      We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.
      2.0
      Mar 16, 2025

      Stressful

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay if you live in a low income area. Your able to work from home and they provide equipment.

      Cons

      Unprepared during training for job your actually doing. Horrible micro-managing. It is so bad they micro-manage everything. They have a point system for everything including attendance. You miss your pointed. They don't take dr notes for absences either. You miss to many time for illness or family reasons you can be fired. If you don't like being cursed, yelled at, blamed for all the caller's issues, this job isn't for you. Because people do not know how to act like a decent human with manners. Lastly the benefits are atrocious. You'll pay close to $600 a month for health insurance for you as an individual and the policy covers nothing. Honestly I have only stayed as long as ai have because there just isn't anything else to make the pay it offers in our area.

      avatar
      Senture Response
      1mo
      We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.
      Viewing 10 - 12 of 58 Reviews
      Related searches: Senture Customer Service Representative (CSR) jobs | Senture Customer Service Representative (CSR) salaries | Senture benefits | Senture Customer Service Representative (CSR) interviews
      Senture reviewsSenture Customer Service Representative (CSR) reviews

      Glassdoor has 348 Senture reviews submitted anonymously by Senture employees. Read employee reviews and ratings on Glassdoor to decide if Senture is right for you.